Reviews (9,124)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.
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A complete waste of time. Countless hours, e-mails, and phone calls with Shopify and Google Ad support. This app has caused my Merchant Account to be suspended, fed incorrect data about my products to Google, and as a result, I am not able to run ads. DO NOT INSTALL THIS APP, please. Just don't do it. It will cost you thousands of dollars in lost sales.
Hi there,
William here from the marketplaces support team at Shopify. We appreciate the feedback you've provided for our app and will pass these challenges onto our development team for review. I'll also personally email you to followup regarding the account specific details you've mentioned.
William | Marketplaces Support Specialist
Shopify
Terrible app. Never been able to publish my products to google although I completed all the needed steps. Products are kept in (pending) status forever. Contacted Shopify support, but they were not able to help. In my merchant account, it seems that products were not synced at all and there is no product feed. I will uninstall the app and find another platform to sell my products. Shopify is a disappointment.
Hi there,
John from Shopify here. We really appreciate you taking the time to leave feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app and get you up and running.
John | Marketplaces Support Specialist
Shopify
Tries to "take your domain." Google should have consulted merchants prior to Partnering with Shopify
Terrible app that consistently provides unending grief. Other than the sporadic "your product is disapproved because we can't reach your landing page", the app overrides the tax settings in Google Merchant to charge taxes in all states, even though that's not my configuration in Shopify or Google Merchant.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the tax settings not syncing correctly. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
Too many restrictiions! Takes a lot of time...too many questions you gather a lot of informations to us and you gather alot of money as well from us but the service still
Hi there, thank you for leaving a review to let us know about your experience! We really appreciate hearing from our merchants.
I'm sorry to hear that you've found the experience to be difficult thus far! While the cost of advertising is something that Google's team sets in place and not something we can change, I can certainly walk through the set-up process with you and help better understand that restrictions you mentioned.
I'm going to send this information via e-mail! So look out for that message. I look forward to speaking with you!
Talk soon,
Jonathan E. | Shopify Support Guru
This app no refresh the feed on merchant center. just created a product when I config but don refresh the stock nor changes in the products. I have 1 month with me feed outdated. and on the documents or help articles dont tell anymore about that.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure your products are being synced to Google in a timely manner so I'd love to discuss this further with you. I'll be sending an email out to you shortly and I look forward to communicating with you there.
Adil | Shopify
Google Shopping new version worse than the old version.
PLEASE ACTIVATE AGAIN GOOGLE SHOPPING (OLD VERSION) AGAIN!!!!
Thanks for taking the time to share this feedback about the Google Shopping app! Unfortunately, it is not possible to go back to the old Google Shopping app but I would like to work with you to see if there is anything we can assist with on the new one!
I followed up with you via email so we can dig into this further. We’re always working to improve the way our app works, and I will share this feedback with our development team. I look forward to hearing back from you!
- Alex, Shopify Support
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Thank you for your review here! I'm happy to hear you think this app is good!
However I still wanted to touch base as I noticed you had marked the app as one star. I've sent an email so that we can continue to chat if you had an issues or concerns with the app that I could help out with! -Lizzy, Shopify Support
I am still having issues connecting my website with Google, and I hope someone from tech support reaches back out to me!!
Hi there! Thanks for taking the time to leave your feedback. I've sent you an email so that we can help you get your website connected and the app up and running. Hope to hear from you soon! - Jake, Shopify Support Specialist
Why can't remove and recreate, it can't unpause or remove anymore when it pause???? Sometimes it can't work for me!
Hey there! Amy here from Shopify Support. Thanks so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you are facing. If your ad is paused, you should be able to unpause or delete it from the campaigns section in Shopify Marketing. You should see "resume activity" at the top of the page and "delete activity" at the bottom.
I'm going to send you an email to open up the line of communication and send you some screenshots so we can get this sorted out!
Amy - Shopify Support