Reviews (8,157)

Overall rating
4.5
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly setup, noting its value in boosting sales and expanding audience reach. They commend its consolidation of Google-related products, automatic product updates, and insightful tracking capabilities. The direct store embedding in YouTube is seen as a beneficial feature. Merchants report increased sales traffic after a month of use and recommend the app for its problem-solving abilities. Constant updates and improvements are also appreciated, reflecting a commitment to an excellent user experience.

February 16, 2023

Bis ende Dezember hat es wunderbar funktioniert. Dann wurde mein Merchant Konto gesperrt, wegen Falsch Darstellung. Wenn man dann auf Diagnose der einzelnen Produkte geht Sperrung: "Drogen Alkohol Darstellung". Ich verkaufe Uhren! Es gibt etliche Shops die, die gleichen Produkte anbieten. Ich habe schon zich Logos hoch geladen, alle samt abgelehnt. Muss ich einen Grafik designer beauftragen? Ganz ehrlich so langsam nehm ich das Persönlich. Selbst ander Aps probiert. 15.000 Artikel abgelehnt? Wenn 20 % gesperrt werden ok, aber die ganzen 100 %. Ich habe alles Probiert einzelnen Artikel Probeweise geändert mit dem was in der Diagnose steht, kurz danach gesperrt. Hier hat man als kleiner Gewerbetreibene keine Chance.

licio.shop
Germany
2 months using the app
June 15, 2018

pointless app, only works for USD when the old version used to work for any currency

Activ Online
Australia
2 months using the app
Edited May 16, 2019

Terrible App! It is difficult to use, has little to no information on how to use it and when you install the app and create Google Merchant account and Ad account they are then a sub account to Shopify. You CANNOT close them!!
You are better off creating the Google accounts on your own, then you can control them!
Stay away or suffer the frustrations and consequences!

The Globetrotters Outfitter
United States
2 months using the app
Google LLC replied May 17, 2019

Thank you for sharing this important feedback with us and I apologize that your experience with the Google Shopping app was such a frustrating one. You put your trust in Shopify to support your business, and this trust isn't a responsibility we ever take lightly.

I can assure you that your feedback has not gone without impact and that it has reached the appropriate teams here who will be taking action on it.

Thanks again for sharing your experience, it's feedback like this that allows us to learn and continue to improve our service, so we appreciate you for taking the time to share it. -Emma, Shopify Support

January 31, 2018

DO NOT INSTALL UNTIL THEY FIX IT. 01/31

Kddancenewyork
United States
2 months using the app
January 22, 2018

A poorly integrated application with minimal control, that only does a mediocre job.
Unfortunately at the moment this is the only comment I can make on this application.

Cutestop
United States
2 months using the app
May 16, 2022

very terrible experience they keep suspending my new website ive included all the policy and information and still keep getting denied claiming misrepresentation with no details on what else to do and now i dont see a way to ask for another review anymore

Athena
United States
2 months using the app
Google LLC replied May 18, 2022

Hey there,

Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.

Thomas | Shopify

July 12, 2018

useless, instead give an option to generate feed without variants, shame on Shopify with this app with such bad reviews and still they do nothing to improve.

Gofinch1
India
2 months using the app
February 3, 2018

only possible to use in USD. Please fix this ASAP - it is one of the most important tools for Store survival in this mad shopping world...

Thinking about leaving Shopify because of this mess...

Confortop
Switzerland
2 months using the app
January 31, 2021

its worst channel ever unfriendly UX AND service
very unprofessional looks like google got enough money to care about any of us I recommend avoid this Chanel

TCC Store
Israel
2 months using the app
Google LLC replied February 1, 2021

Hey there,

Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Chelsea l Shopify

September 8, 2021

Shame I have to give one star! the video makes it sound so easy, non of my products get approved I ask for review even thought i make so many. changes I don’t think they even review with an actual human I have asked for help literally begging no one ever replied! You do have to have experience and understand how it works don’t listen to video its whole lot of bs plus they still take my money for ads they don’t approve!

NomadShop
United Kingdom
2 months using the app
Google LLC replied September 10, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there.

Adil | Shopify