Reviews (8,157)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and user-friendly setup, noting its value in boosting sales and expanding audience reach. They commend its consolidation of Google-related products, automatic product updates, and insightful tracking capabilities. The direct store embedding in YouTube is seen as a beneficial feature. Merchants report increased sales traffic after a month of use and recommend the app for its problem-solving abilities. Constant updates and improvements are also appreciated, reflecting a commitment to an excellent user experience.
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At first, when I installed it and used it under the Sales Channel it was good. It helped my sales. However, about a week ago, Shopify moved it back to Apps and removed it from Sales Channel. For some reasons, that affected my traffic a lot. Not getting traffic and not getting sales. I logged into my Google Merchant Center and it says "Not performing automatic item updates for availability" so basically some kind of error. I Shopify look into an update. Also, google marks a lot of my products as policy violations, I don't know why? I don't sell anything illegal or dangerous. All stones related. Etsy has the best Google Shopping and the best inside Etsy advertising. Cheap, lower rates and best results. For every $100 sales it cost only about 7%.
I opened my account and it has been suspended saying policy violation , my website has sale on. I have fed it via shopify . continuesly my all products are disapproved , trying to contact to team , there is no one coming back with the solution answer.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Google on your store and leave a review. While suspensions are actually decided by Google, and not by Shopify. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Charlotte | Shopify
Impossible to get Shopify linked to YouTube. keep getting automated emails saying misrepresentation or policy violations. Nobody at GMC or YT team can provide a solution. Gave up in the end. Fail. Been a month now and support still can't figure it out!
Hi there,
Thank you for taking the time to leave a review so we can get your feedback to the right team at Shopify. My name is William and I'm from Shopify support, I'll be reaching out to you via email to help you sort out the challenges you've identified here.
William | Marketplaces Support Specialist
Shopify
Haven't been approved because I sell products that go against the standards of google. Check out gocrossbow.com and see for yourself.
So far, I am beyond not happy! I am not even going ot bother using this app. What a waste of time. I have close to 150 products and they ALL need to be reconfigured in Google for Google. And I mean multiple reconfigurations per product! So much for bulk editor. I spent all that time setting up in Shopify and now I have to do it all again? What's the purpose for the app? I could have just set up Google separately. Why am I trying to help Shopify make more money, if they're making more work for me to do it?
Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.
Ashley | Shopify Support Specialist
Worst experience. Made 2 accounts was fine then got suspended on one for suspicous payment even though both accounts are on the same debit card? 1 day later my merch center got suspended for terms and conditions as well as my 2nd google ad account? Reach out to fix issue and google said I need to work on my merch account but the link from the merch center was causing my google ad account to be suspended. So i listened to Google and in the mean time unlinked my account and it was unsuspended!!!! 2 hours later it gets suspended for Circumventing???? I have done nothing but try and resolve this with google and never tried to be sneaky and make another account or anything. I have worked so hard and try so hard to email google for help and all i get back is an automated email saying your still suspending and it will remain that way till you fix whatever you need to even though it tells me nothing about what to possibly fix to get things working. Waisted so much time when I did nothing wrong I made 1 ad that ran for probably 12 hours. Waisted so much of my time.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a suspended account. I'm going to look into this and follow up with you in an email to open up the lines of communication so I can see if I can help you any further.
Robyn | Shopify
Não funciona, somente tem uma mensagem dizendo: "shopify resused to connect". Como vou configurar minha loja agora?
My account has been rejected since I opened the store. It tells me that I haven't added contact details and they are in the footer menu. I'm fed up. I don't know what else to do
Hi there,
William here from Shopify support, thank you for taking the time to leave a review for our Google channel. I see that you've had some trouble getting through the setup and onboarding, I'll reach out to you to discuss the account specific details of your request and I hope that you'll be able to use the app without trouble.
William | Marketplaces Support Specialist
Shopify
Totalement nul, ne fonctionne pas, ne prend pas en compte mon flux de produits sur Google.
Après avoir appeller Google ils m'ont conseiller de changer d'application.
My products are not being recognized by the google sales channel when I consult them in the app, they are neither approved nor disapproved nor pending. It's as if there are no products on the site, even though they are marked as active in this sales channel in the product settings.
Hi there,
Brett here from Shopify, thank you for taking the time to review the Google sales channel app. I'd like to open a dialogue between yourself and our specialized support team. I'll be following up with an email to discuss your specific case.
Brett | Shopify Support Specialist