Reviews (9,485)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend these apps for their user-friendly interface and seamless Shopify integration, ideal for all technical levels. They appreciate the quick setup and efficiency improvements, with features like free listings and direct Google Merchant Center management enhancing business growth. While customer service quality varies, support during setup is often praised. These apps are especially beneficial for beginners aiming to boost their online presence.

March 4, 2024

It doesn't work.

Ask Carol
Norway
11 days using the app
Google LLC replied March 6, 2024

Thank you for leaving feedback. We are sorry that the app has not worked for you yet. We'd love the opportunity to help and get you setup. Please contact us via this form where we have a support team standing by: https://support.google.com/merchants/contact/shopify_3p_support_app

July 23, 2024

There is no option for Croatia country. Why is that?

MOBILFOX CROATIA
Hungary
25 minutes using the app
Google LLC replied July 25, 2024

Hi, I'm sorry you were not happy with the app missing Croatia as a selection. Unfortunately the app only supports countries that Google Merchant Center supports ads for, and Croatia has not been enabled there.

April 2, 2019

For one month I have had 90% of my products "pending" I asked shopify and they said I need to fix my Google Shopping fields... not the case because Google isn't rejecting products they just aren't being sent all of them.

Monarch Instrument
United States
Almost 7 years using the app
Google LLC replied June 3, 2019

Hi there, thank you for providing us with feedback on Google Shopping! I have sent along an email in case you needed any further assistance on this. - JP, Shopify Support

January 29, 2019

The new Google Shopping app took all the controls away that you need to make if function correctly.

I love Shopify, but their shipping system absolutely stinks and isn't even close to accurate for my products. I ship some items regular UPS and others ship by semi-truck. I also ship from several different factories across the US, and Shopify can only handle live shipping from one location. I have to use an 3rd party app to help with shipping. So this app can handle the shipping, I have to tell Shopify that this isn't a physical product, so it doesn't need to be shipped. If I don't do this, Shopify would try to add Shipping on top of the shipping the app's charging. This works real good for my customers.

Problem is, the Shopify's Google Shopping App is telling Google that my product is FREE Shipping. Google Shopping is advertising to my potential customers that I'm giving them FREE Shipping, when it could be $675 or so. That's a pretty big shock, when they see FREE Shipping.........then Shipping for several hundred dollars.

The old version of Shopify's Google Shopping App gave you access to the shipping settings. The new version, doesn't even have any shipping settings. No settings for it at all. Just settings like color and ect. Nothing for Shipping.

AccuBrass.com
United States
Over 6 years using the app
Google LLC replied June 10, 2019

Hi AccuBrass.com, thank you very much for this very detailed and excellent feedback! It is feedback like this that is invaluable for updates and suggested changes for our developers. Now luckily, we have had a few updates since the time of this post. For example, we have added multiple store locations which should aid your store - https://help.shopify.com/en/manual/locations?utm_source=gurucopy&utm_medium=link&utm_campaign=Gurus#undefined and we have also, updated the Google Shopping app since.

I will be emailing you as well with extra information and you can reply to me there as well. Thank you very much!

Niall, Shopify Support.

July 30, 2018

It looks produts pubblished and i get a message saying "you can use your products in you google adwords compain" but..... login into merchant account no feed visible, only something tagged as "API" but no feed, and linking adwords with merchant same thing, the only product online is the one charged manually directly with FEED in google the merchant tool. App completely unusefull. :( what a pity.

Semimarijuana
Italy
Over 6 years using the app
March 21, 2019

New version is NOT syncing my products even though it is configured according to all requirements!:(( Please fix the problem.

Vinsiena Designs
United States
Almost 6 years using the app
Google LLC replied April 12, 2019

Thank you for sharing your experience with us, we value your feedback and appreciate you taking the time to share it with us here so that we can continue to improve.
I’ve followed up with you via email so that we can discuss this further and I can share your feedback to our development team. Hope to hear from you soon! - Emma, Shopify Support

May 13, 2019

COMPLETE WASTE OF TIME AND MONEY. This could not possibly be a bigger let down and in no way should be considered an "app" on Shopify. It's useless.

Yellow 108 | Sustainable Headwear + Accessories
United States
Almost 6 years using the app
Google LLC replied May 15, 2019

Thank you for taking the time to share your feedback with us about your experience with the Google Shopping app. I'm sorry to hear that you were disappointed. I've reached out to you by email to discuss this further and ensure that your feedback is passed on to our app developers. I hope to hear back from you! -Emma, Shopify Support

April 3, 2019

Contacted Shopify multiple times about this not working. I was told to fix things and even after i did NOTHING. Just going to go to google shopping directly.

lexinoelbeauty.com
United States
Over 5 years using the app
Google LLC replied June 3, 2019

Hey there, thanks for sharing this feedback. I'm sorry to hear your issues were not resolved! That said, we're working hard to ensure our apps work for everyone, so I'd like to look into this further for you. I’ve reached out to you via email, and I hope to hear from you soon! - Lauren, Shopify Support

October 12, 2018

Screwed up my Google Shopping account and doesn't work, I have been forced to move over from another app by Shopify, I was also forced to uninstall the other app even though it was working perfectly fine, it is now not working at all and I am loosing £1000,s of pounds until this matter gets repaired because I can't upload my google shopping feed - Absolutely fuming, it's ridiculous!

InterSecure
United Kingdom
Over 5 years using the app
Edited December 2, 2022

My product is review for past3 days. Kindly help. I am facing issues with catalogue. My new products are not showing up

Huedee
India
Over 5 years using the app
Google LLC replied November 28, 2022

Hi there,

Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Chris | Shopify Support