Reviews (9,485)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend these apps for their user-friendly interface and seamless Shopify integration, ideal for all technical levels. They appreciate the quick setup and efficiency improvements, with features like free listings and direct Google Merchant Center management enhancing business growth. While customer service quality varies, support during setup is often praised. These apps are especially beneficial for beginners aiming to boost their online presence.

October 30, 2020

Doesn't support multiple shipping zones and cannot expose shipping_label tag to the feed. For those who are struggling with that: don't go metafields way, this can be solved in Merchant Center itself by setting up rules for your feed! Otherwise does what it has to do.

phonecases.green
Netherlands
Over 2 years using the app
Google LLC replied November 2, 2020

Hey there!

Amy here from Shopify. I just wanted to take minute to thank you for leaving us a review. It truly is what helps us improve. Im going to send you an email to open up the lines of communication here so I can make sure to get all of your thoughts off to my developers.

Amy l Shopify

June 24, 2022

I used this app as suggested and and a lot of my products were approved. Then I was introduced by Google to Google Ads which I'm not that interested in and all my products were disapproved..

League-Of-Your-Own
United Kingdom
Over 2 years using the app
Google LLC replied June 28, 2022

Hey there,

Thomas here from Shopify. Thank you for taking the time to provide feedback. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open a line of communication to see how I can help.

Thomas | Shopify

March 25, 2020

es un poco complicado, hay que buscar siempre la ayuda en la pagina de google shopping, seria mejor rellenar campos directo en shopify

Fajas Colombianas Mexico
Mexico
Over 2 years using the app
August 26, 2019

Still trying to figure it out. I previously placed Google Ads directly with Google, which also was quite complicated and hard to stop ads. I am correcting everything that they ask of me, but I have to constantly wait for the updates.

Perfect Friends Gifts
United States
Over 2 years using the app
Google LLC replied September 12, 2019

Thank you for reaching out with this feedback on the Google Shopping app. I understand that waiting for updates can cause delays, and I'm sorry for the inconvenience with this. Google individually reviews each product on their end once it's edited, so this process can take some extra time.

However, I would really like to speak with you in more detail about your experience to get a better idea of the issues you're running into and how we can help further. I'm going to reach out to you via email so that we can discuss this. Looking forward to hearing back from you! - Rae, Shopify Support

December 3, 2018

I have used better apps - the set up can be quite confusing and take some time. The shipping configuration can be confusing and you often have to add some exclusions for free shipping and / or weight based shipping and request a manual review if the site is still coming up with errors in Google Merchant Centre. With that said, once you have overcome these hurdles, Google Shopping opens up another sales avenue that not everybody has access to (due to the effort / technical knowledge it can take to get the account set up correctly).

Nomad Genie
United Kingdom
About 2 years using the app
February 28, 2021

im using this app to help market my site its a bit complicated... the instructions are made for a programmer

CHI-CHI NYC
United States
About 2 years using the app
Google LLC replied March 2, 2021

Hey there,

Kevin here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear that you are not finding the user experience that intuitive. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Kevin | Shopify

Edited January 2, 2018

Good Morning,

I need to be able to change the GTIN because is rejecting all my products for that.
The google category is not that cool, not complete.
The merchant center link is not clear.

ONE SUPER IMPORTANT THING IS LABELS, WITHOUT THEM I CANNOT MAKE MY STRATEGY GOOD.

Many things to improve, hope you hear this comments because this is one of the first sales channels.

Thank you.

Vianney Home Decor
United States
About 2 years using the app
November 17, 2020

je débute mais j'aime le principe de chercher l'erreur et de le rectifier en directe, rien de telle pour apprendre rapidement. Je mets 3*1/2 pour le moment le temps de me voir évoluer et revenir régulièrement

Groove Style
France
About 2 years using the app
Google LLC replied November 24, 2020

Hey there,

Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Chelsea l Shopify

April 22, 2021

Initially there was an indication all of my products were not approved. I had to go around in circles trying to find the reason why. Finally I had to disconnect my account and try again. Waiting to see if it will work this time. Clear reasons and how to fix concerns should be better laid out. For me at least.

Fit Right Life
Canada
About 2 years using the app
January 14, 2022

Have used for about 2 years and it was very easy to use. But recently (January 2022) this has not been syncing my GTIN's and I get a warning on my Shopify dashboard that most, if not all of my products, have a publishing error on Google due to missing GTIN. All of the applicable products have the correct GTIN entered in the GTIN field.

Critter Boutique
United States
About 2 years using the app
Google LLC replied January 14, 2022

Hey there,

Adil here from Shopify. Thank you for providing that feedback. I'm sorry to hear of the product issues, specifically with GTINs, that you are facing on the Google channel. We do want to make sure that the channel is working as expected for you so I'm going to look into this and follow up with you in an email to see what I can do to resolve this.

Adil | Shopify