Reviews (8,167)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and user-friendly setup, noting its value in boosting sales and expanding audience reach. They commend its consolidation of Google-related products, automatic product updates, and insightful tracking capabilities. The direct store embedding in YouTube is seen as a beneficial feature. Merchants report increased sales traffic after a month of use and recommend the app for its problem-solving abilities. Constant updates and improvements are also appreciated, reflecting a commitment to an excellent user experience.
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This app provided by Google automates everything and make a very poor optimized campaign for your products. Not only that, from time to time it will block your Merchant account and you will end up with little to no help trying to figure out what API the app made to break the data. Not recommended at all, I would think google would have good software developers to build a good experience but it looks like that's not true anymore.
Hello and thank you for leaving this feedback. We are sorry to hear this has been a cause of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA
If you would like additional insights on activating your account, please open a case with our Shopify support team: https://support.google.com/merchants/contact/shopify_3p_support_app
This do not work. I was thinking it just was my luck but looking at all the reviews it's not just me. I have troubleshoot so many times. Google no help and shopify def not any help.
Hi there,
Thanks for reaching out with your feedback. My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Vance | Shopify Support
Since having to update the old app to this version, Two months ago, I have had nothing but trouble. My sales are down 50-60%.
Having contacted both Shopify and Google support several times over the last Two months, my shopping campaign has gone from bad to worse!
Over half of my products were pending, however, support have re-synced the products twice and now there are only a few still "pending". Despite that, my sales, clicks, conversions and everything else have dropped. I increased my
add spend, but strangely this has had no effect on my conversions/ sales.
The new "Smart" campaign is terrible, with less features that the old campaigns. You get no useful support with either Shopify or Google on how to execute it correctly.
My Original Google shopping app and campaign was doing really well, this app have almost ruined my business.
I am at a loss as to what to do.
Maybe the only option is to drop this app and go to a Paid app, and start all over again!
Thanks for taking the time to share this feedback about the Google Shopping app! I'm sorry to hear that your products are pending and that you've experienced a drop in sales as a result-- I know that this is very frustrating!
Products being stuck in "pending" is a current limitation coming from Google. That said, I'm going to follow up with you via email so we can dig into this further. I'd also like to gather more feedback from you about the functionality of smart campaigns. We’re always working to improve the way our apps work, and I will share this feedback with our development team. I look forward to hearing back from you! - Lauren, Shopify Support
I keep getting suspended for misrepresentation. I understand that it's an issue on Google's side but it seems like there's not really a checklist to help users out on the Shopify side. All we have is a vague merchant center policy we can read through and based on other reviews, it seems like doing everything right isn't enough to get things moving. Can you at least tell us that someone from Shopify is speaking to someone from Google in order to fix and avoid such issues. It's frustrating in ways that you cannot imagine...
Hi there,
Lea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable to us. I'm sorry to hear about the struggles you are facing with your Google account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here in order to help you further.
Lea | Shopify Support
This app is crap absolutely crap I have setup the merchant center already and it still can't fetch the entire info and in the country and language dropdown, the dropdown itself isn't working. Absolute waste of time. It is disappointing to see Google written on an app that is on such level of crap.
Hi there,
Ashley here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.
Ashley | Shopify
*screenshot for info* this should tell you something about the accuracy of this app.
Smart Shopping campaign Running
Total ad spend to date is £0.09 and total sales are £15,544.44. Your campaign is earning £129,536.99 in sales on every £1.00 spent on shopping
This app is drastically flawed as is the logic behind it. I wouldn't recommend using it. Go for one of the paid apps with a good rating, it will worth every cent. We used this free app for a number of weeks and only had half of our products approved by Google because the GTIN was missing despite them being entered in Shopify. Shopify support told us to delete the MPN as this was the primary identifier the app sends to Google if both the GTIN and MPN exist. This is flawed. Google's primary identifier is the GTIN so this is the identifier that the app should be sending as the priority, not the MPN. So we switched to another app we use on another site and within hours, all of the products were approved by Google with no changes to product data whatsoever. Shopify should be way better than this and this app is damaging to the Shopify brand.
If you are a beginner, don't get your hopes up! You do not get with shopify any support and from google ... just forget it! super complicated and frustrating!
Hi there,
Mario here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Mario | Shopify
very Bad, the app blocked my ad and i am not sure the reason, please advise what my next action should be
Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. A member from our team will follow up with you in an email within the next few days to open up the lines of communication here so we can see if we can help you any further with getting the app set up and working for your store.
Spencer l Shopify
I used this app because it is an official Google channel. Unfortunately, Google made it impossible for me to get all my products approved despite being an authorized dealer and simply following the manufacturer's policies. Super frustrating to work on my business just so Google won't give it even a chance. Customer support is polite but unhelpful.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with getting your products approved. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you further.
Adil | Shopify