Reviews (8,168)

Overall rating
4.5
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly setup, noting its value in boosting sales and expanding audience reach. They commend its consolidation of Google-related products, automatic product updates, and insightful tracking capabilities. The direct store embedding in YouTube is seen as a beneficial feature. Merchants report increased sales traffic after a month of use and recommend the app for its problem-solving abilities. Constant updates and improvements are also appreciated, reflecting a commitment to an excellent user experience.

November 29, 2018

As others have said, do not install, everything is left up to google to decide and will just cost you a lot of money.

Thunder & Lighting Inc.
Canada
About 2 months using the app
February 15, 2018

GARBAGE!!!!!!!....What were you thinking shopify? Doesn't even work half the time. Takes up to 3 days to approve pending products, WHAT? Says my products are missing/incorrect UPC and I clearly put the UPC code on EVERY product and I know it's right because the product is right in front of me and matches every other product upc on google. App is garbage and a complete waste of time!....Not sure what was wrong with the old version? 10X better than this one.

Buycrossbows Net
United States
About 2 months using the app
November 23, 2018

Google expects prices inc tax, this app can't cope if your store uses tax exclusive pricing. Used to work, has been "improved" by Shopify.

educandi
United Kingdom
About 2 months using the app
May 3, 2019

this app us useless and does not work. I deleted the old app and added this app but this is by far the worst mistake!

Clean Casting Jewelry
United States
About 2 months using the app
Google LLC replied May 15, 2019

Hi, there. Your feedback is valuable and will help us improve the platform and apps so we thank you for taking the time to share it with us. I’ve followed up with you via email to gather more insights from you. Hope to hear from you soon! -Jason, Shopify Support

March 12, 2023

Google sucks. I can not advertise my brand which I am an authorized dealer, have the brand name in my URL, or do anything that would actually help people searching for the brand I sell to find me on google shopping ads. I tried to send them the contact information for them to verify that I am an authorized dealer, but they keep telling me I am misrepresenting and making a false claim about my relationship with the company I have a contract with to sell their products. Most attorneys would call this Tortious interference, so it looks like my next step is a lawsuit against Google for interference with my contract to sell a name brand, and for driving customers to their protected big store dealers that pay them thousands of dollars to keep small businesses as mine suppressed.

Your Bargain Mart
United States
About 2 months using the app
Google LLC replied March 15, 2023

Hi there,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you are having with the channel.

In case the resolution lies with Google, we’ll arrange for this to be raised with the appropriate team to work through the issues with you.

Robyn | Shopify

March 8, 2023

I really don't understand this app. They banned my account for misrepresentation, even though I only dropshipped the item. I've addressed the issues they raised and sent numerous emails, but when you attempt to reach customer support, it's impossible. I've got the Google merchant, but I'm unsure of what to do next. This app isn't suitable for beginners because a simple mistake can result in account suspension, with no way to rectify it. Considering Google's reputation, I expected more user-friendly and customer-oriented services.

Zenzuy
Brazil
About 2 months using the app
Google LLC replied March 9, 2023

Hi there,

Vance here with Shopify! Thank you for taking the time to let us know about your experience with the Google channel. I can understand the difficulty of this situation. I've sent you an email to offer further support.

Vance | Shopify Support

June 25, 2022

This is a review which should go to the creators of this app and also to Google Merchant support and Google Ads account. I have two online stores and when I installed the Google channel app, I saw my products approved for probably 10 minutes and then they were disapproved. The way it works is that I am not provided an exact problem, rather taken to a policy which states dozens of potential issues and I should go and figure out which one exactly I am breaking per each product. It is impossible to work like that. I got also my both accounts suspended, one for misinterpretation, the other one for broken checkout experience. Why don't you warn before suspending and put a yellow banner on the top of the account stating what the issue is exactly and if not resolved after an x number of days, suspend an account? I have been waiting for days for the account to be reviewed, when reviewed, I am getting nearly the same message and I am in a vicious circle not able to resolve the issue and make the website searchable in Google. Disappointing to say the least!

VanitySkin7
Ireland
About 2 months using the app
Google LLC replied June 27, 2022

Hi there,

Thank you for taking the time to leave a review for our app. My name is Ashley and I'm with the Marketplaces team at Shopify. I'd be happy to take a look at your store and follow up with a direct email to ensure that we can discuss the account specific details.

Ashley | Marketplaces Support Specialist
Shopify

Edited October 30, 2022

Our products are unique and this is indicated by default in Shopify Google Fields. Yet on the Merchant centre all our products are disapproved because - wait for it - they are unique and don't have GTIN etc. The fix, that we mark them as custom/unique! To repeat - we have already done this! Staggeringly incompetent and farical by Google.

Witch of Scots
United Kingdom
About 2 months using the app
Google LLC replied November 1, 2022

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing!

Vance | Shopify

May 28, 2021

Terrible for custom products. Our store has over 5000 custom products and due to there being no GTIN / Barcode, the products are being rejected by Google Merchant Center. Shopify's solutions is to MANUALLY SET all 5000+ products as 'Custom Products' in the backend. That's an awful solution to integrating with Google Merchant Center and is going to force us to look for third-party solutions.

TWISTonline
United States
About 2 months using the app
October 12, 2018

My products have taken more than 5 days to get approved , whats going on, they are still pending like seriously?

Smartconxt
United States
About 2 months using the app