Reviews (8,188)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and user-friendly setup, noting its value in boosting sales and expanding audience reach. They commend its consolidation of Google-related products, automatic product updates, and insightful tracking capabilities. The direct store embedding in YouTube is seen as a beneficial feature. Merchants report increased sales traffic after a month of use and recommend the app for its problem-solving abilities. Constant updates and improvements are also appreciated, reflecting a commitment to an excellent user experience.
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I was forced to update to this new app as Shopify told me the old one was to be unsupported.
I now cannot import my shipping rates as I'm in the UK so I'm stuck and my Google traffic has plummeted.
Terrible experience, I only hope I can delete this app and get back to my ususal search traffic.
This app is now really bad since the latest update. No longer worth it spending my money on shopping campaign
Thank you for taking the time to share this feedback with us for the Google Shopping app!
Our team works hard to improve our app functionality so I'd like to connect to see if there was anything we can assist with or simply take any additional feedback you may have! I’ve reached out to you via email, and look forward to hearing from you soon.
- Alex, Shopify Support
Almost 70% my listings have not been approved. Error message says I need to add gtin, which I already had done. I have talked to google and they say the part with gtin cannot be read.
Hi there,
My name is William with Shopify support I see that you're having trouble with the GTIN field, I'll review your store and send you detailed advice on the next steps to navigate this error on the Google channel. We appreciate all reviews as they allow us the opportunity to assist you and they help us make a better app. Please watch for my upcoming email so I can discuss the account specific settings with you.
William | Marketplaces Support Specialist
Shopify
DON'T USE THIS APP. We had to switch from the old app. We thought "we know what we're doing", it's easy enough to link the google ads and merchant center accounts. However, THIS APP WILL FAIL YOU! Went from 3000+ product variants down to 168 for three weeks. Then, it's like pulling teeth to get this working. If you asked me about shopify support I would have had nothing bad to say, but after dealing with this issue the phone wait time it 45min or more, and they WILL NOT let you speak with a tech. Absolutely disappointed with this entire experience.
GO WITH A PAID VERSION. You can get a $7/mo app that will do the job and do it right. It's not overly complicated but manually updating the feed is a pain unless you do some automating on your end.
Trust me - do not use this app.
-Rick
Hey there, Rick. Than you for providing so much detail in your review, we really appreciate getting this feedback so that we can better the app. I am sorry that you encountered so much difficulty when trying to get it to work, and that you felt our support was lacking. I have gone ahead and reached out to you via email to gather any further feedback that you may have and offer support if you would be interested in giving this app another go. -Bo, Shopify Support
A long time Shopify customer and I am very disappointed the way the migration from the app to the channel was done. All my product feeds were deleted and I have months of work to repeat. DO NOT DOWNLOAD!
UPDATE 12/20/17: It has been over a week since we have migrated and still no solution. The Shopify Gurus all seem to be unfamiliar with the channel and all have different solutions that do not work. Again I repeat if you want to keep on selling on Google via Shopify find another alternative to submit your feed. Downloading this channel will only give you more headache than sales.
UPDATE 01/03/2018: It has been over a month since we switched no solution found. Lost a huge amount of revenue and I keep on getting issue after another issue with the channel. Currently, the channel is sending the wrong shipping fees to merchant center (Last time I checked my ads showed that I am charging $210 for shipping when I have FREE shipping on my shop for all orders...) Support has been absolutely useless with everyone giving another lousy excuse...
I dont even want to give this app any stars. You will work endlessly for hours believing that this will boost your sales. It does not your time is better spent on something else for your business. Its to difficult and when you seem to have figured it out, it deletes everything you did to get your product in the google shopping feed. DO NOT WASTE YOUR TIME ON THIS!
This app doesn't let you push the required Variants info to the merchant center.
- The app appends the Product name + Variants options in the title attribute for content API by default
- The "color" field is disabled in the Bulk edit page for variants.
- "Custom labels" are disabled in the Buld edit page for variants.
- missing Feed attributes on the Content API prevent you from fixing the issues aftermath using Feed Rules.
- The product errors continue to show, even though you have fixed the issues.
- The Store name is by default set as the Brand name and cannot be removed even if the products have no barcode and are marked as Custom products.
Also, eventho the products are marked as Custom, the app still prompts you to add gtin/mpn codes.
I would have expceted google to atleast offer all the required listing fields to shopify users.
Hi there,
Ashley here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need and that your feedback is heard - I'll be in touch with you via email shortly to discuss this further.
Ashley | Shopify
DO NOT DOWNLOAD
Gave me a bunch of bots on my customers page
It flooded my customers page I hate it.
Hi there,
Thank you for leaving a review regarding the Google channel, we're not familiar with this issue that you experienced. We're going to reach out for further context and pass the feedback on to the development team.
William | Marketplaces Support Specialist
Shopify
It is a waste of time, the products never synchronize. The requirements for approval are not clear, for example, they ask to specify the cost of each shipment in the description of the products. That would be stupid and goes against the strategy that we handle a lot, that information is exposed to our clients moments before payment, since the cost per shipment varies in each country and for different circumstances.
Apart from that, the app does not offer other alternatives to solve this kind of inconvenience and it looks too simple, considering that Google Ads has many more options in its original platform.
Hi there, my name is John and I'm a member of Shopify's support team!
Thank you for leaving a review on the Google Shopping app! We really appreciate hearing from our merchants and receiving any feedback they may have.
If your having issues with getting your product's approved due to your current shipping settings we can definitely look into that for you. I'm going to follow up with you privately via e-mail to share the steps to doing this with you. Be sure to keep an eye out in your inbox for that!
Thank you for your feedback again, cheers!
John R. | Shopify Support
I used this app, it syncs the products to Google Merchant Center well but it is not for Merchants with a huge catalog.
Google expires all products after 30 and yet listing and approving the products takes 10 days for us. Meaning we do not have business for 10 days of the month due to feed update.
Also when a product is disapproved and you delist it, it will update after at least 7 days and with us our ads where disapproved because of this. But if you list a new product it updates immediately which is good.
If they can improve on products expiring as well as deleted products update the app will be perfect for all users
Hey there,
Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Chelsea l Shopify