Reviews (9,126)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.
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This app is broken. Bar codes are not not being assigned to the GTIN.
Only allows editing feed data via also broken Shopify bulk editor
Hey there,
John here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with assigning your GTINs to products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
John | Shopify
Been working with this app for 6 weeks and can't get my products to be approved for Enhanced Listings. 100% listed as "ineligible for enhanced listing," "Severity - Disapproved" at the Merchants Center, yet I meet all the Google requirements. It would seem that I am banned from Enhanced Listings with this app. If so, this is useless.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I am sorry to hear of the struggle you were facing with setting up the app. I understand this decision is made by Google directly but I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Claire l Shopify
I used this app and shortly after my Google My Business profile was suspended. The only thing that changed was using this app. We've had no problems since 2014. Google won't tell me what their problem is now. Awful customer service. We're a brick and mortar bookshop and absolutely qualify. I can only assume this app is to blame. I would avoid it like the plague.
Hi there,
Charlotte here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. The Google Channel is used to sync product information to your Google Merchant Centre and Google Ads accounts. The channel does not have an association with the Google My Business part of Google's platform, and we do not sync any data to those account types. I'll be following up with an email to open up the lines of communication to see if there is anything I can do to assist you.
- Charlotte | Shopify
Terrible customer service ! I don know how they even train them but do not waste you time calling them.
Hello, Nidhi here from Shopify Support! Thank you for taking the time to leave a review.
I am so sorry to hear that you had a bad experience with our Support team and I'd love for an opportunity to make it right. I will be sending you an email shortly to offer assistance in any way I can, please be sure to check your junk and spam folders as well!
I look forward to talking with you,
Nidhi - Shopify Support
This app is an absolute waste of time. The app states it takes up to 10 business days for your products to get approved, well it has been a month now and not a single product has been approved.
JUNK!!!
Due to your product problem, the product ID in GA4 in our Google Analytics is displayed abnormally. Most of the product SKUs display the product digital code in the shopify backend. I hope you can fix this bug.
Hello and thanks for the feedback. We will be sure to pass this along to our product team as we are always looking for ways to improve. We do have a support team trained on analytics standing by to help. You can reach them through this link: https://support.google.com/merchants/contact/shopify_3p_support_app
Shame there is no 0 star option. This "app" literally does nothing please do not install it. You have to out input all your product data again for the app to work, when all other apps use the product information you have already entered.
You have to re-enter every product detail including GTIN, Category (no drop-down menu available to select from) everything.
It truly is awful, please do not use it.
Thank you for taking the time to share this review. Google Shopping does require some specific details that aren't often included in products. This page talks about the few options that may need to be added to some products (http://bit.ly/2ZRAK71).
That being said we are always looking for ways to keep improving your experience on Shopify. And I would like to share your feedback with our development teams.
I’ve reached out to you via email so that we can continue to discuss your experience. -Lizzy, Shopify Support
C***p! C***p! C***p! C***p! C***p! C***p! C***p! C***p! C***p! C***p! C***p! C***p! C***p! C***p! C***p! C***p!
Horrible app , i do not understand how it got so many good reviews it dose not map any of of fields to google, you have to do it manfully (max 25 sku with bulk edit) very useless app , another horrible app by shopify
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the Google channel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you further.
Adil | Shopify
Because this app was bought in the commercial center because of misrepresentation, I uninstalled it and lost it again now now the page not found?
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a misrepresentation issue. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify