Reviews (9,518)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend these apps for their user-friendly interface and seamless Shopify integration, ideal for all technical levels. They appreciate the quick setup and efficiency improvements, with features like free listings and direct Google Merchant Center management enhancing business growth. While customer service quality varies, support during setup is often praised. These apps are especially beneficial for beginners aiming to boost their online presence.

Edited November 28, 2020

I think it is ok. I used this app and it works for me. My experience was good. but I think I could have benefited more if Google approach was not so aggressive. Like I submitted this review 5 times and I needed to write more to make it submit.

Swiss Premium Chocolates
United States
Over 1 year using the app
Google LLC replied December 1, 2020

Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with ...

June 18, 2020

not bad need to get sale and improve customer service .....................................................................................................................................................................................................................................................................................

weave and mix
United Kingdom
Over 1 year using the app
Google LLC replied July 31, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality ...

May 26, 2020

Mixed bag. I have a love/hate relationship with this app. On the one hand, it delivers the best google smart shopping campaign results and for that reason I cannot delete it. On the other hand, 2 problems. First, the app is somehow sending false info to merchant center were a few products are constantly accused of violating shopping policies whereas i know for a fact that's not true. And second, ...

Solar Sporting Goods
United States
Over 1 year using the app
Google LLC replied June 9, 2020

Hi,

I'm Cíara from the Shopify Support team, and I wanted to thank you for leaving this review for us. We always appreciate hearing from our merchants.

While our app doesn't ...

February 23, 2021

i'm not very familiar with this app yet to rate in full. Looking forward to get more out of this and help improve my sales

MiLolita Boutique
United States
Over 1 year using the app
Google LLC replied February 26, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We appreciate your feedback. I'm going to look further ...

Edited March 26, 2020

Not seen the benefits yet as I just installed for client. Once it's up and running I will see how good the app is and how it's had an impact on client sales! FIngers crossed!

Floor Paint Shop
United Kingdom
Over 1 year using the app
Google LLC replied April 1, 2020

Hi there, thank you so much for leaving us a review! My name is Jonathan and I'm a member of the Shopify support team. We really appreciate hearing from you!

I'm glad to ...

Edited November 24, 2019

très compliquer de vous communiquer en anglais je ne comprends pas tous les mots. cest aussi dur de travailler sur shopify
l'expérience est intéressante mais sans guide on est completement perdu

Love and command
France
Over 1 year using the app
April 16, 2019

This app seems to tick over ok in the background, I keep the spend low and leave it and it seems to grow momentum the longer it stays active. But i wouldn't expect too much?

Intentionally Sustainable Ltd
New Zealand
Over 1 year using the app
Edited November 5, 2020

still need to learn more about it, so i hope it will be helpful in the near future. thank you very much.

Sociaal Mondkapje
Netherlands
Over 1 year using the app
Google LLC replied November 6, 2020

Hey there!

Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. I would be happy to follow up with you and help you through any ...

December 14, 2020

still, work in progress and trying to get my head around it. So far it's all ok and I hope by the time its done, ill be happy

M-A SUBLIME
United Kingdom
Over 1 year using the app
Google LLC replied December 17, 2020

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm going to take ...

Edited October 27, 2020

This app works as described, but I have 2 issues.
1- Google makes it almost impossible to set up a feed and I had to resort to online forums and calling some friends to help me out. You literally have to jump through hoops to get this set up, especially the FREE listings.
2- Support is not good, period. I used their support link and got a response in exactly 24 hours, not horrible but not good ...

NY Value
United States
Over 1 year using the app
Google LLC replied October 29, 2020

Hey there, Spencer here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing. I'm ...