Reviews (9,129)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.
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My store must operate in the USD currency to use this app and I did not want to change my base currency to USD.
I upload all products to Google shopping and enter the pending list.
Several days, some products are moved to an unapproved state.
I cancelled the unapproved products.
But all the products went into the unapproved state one by one in a few days, I moved all the unapproved products out.
I then immediately received a notification that my Google Merchant Center account was blocked.
Thank you for wasting my time.
Hi there, my name is Jonathan and I am a member of Shopify's support team! Thank you so much for leaving us this feedback, it's very important to us that we hear from our merchants.
I'm sorry to hear that your Google Merchant Center account has been suspended! That's very frustrating. I'm going to look into this for you and follow up with next steps via e-mail! Be sure to look out for that message.
I look forward to working on this with you! Talk soon,
Jonathan E. | Shopify Support Guru
my google ad and merchant accounts are suspended and there is no proper reason for suspension. All my ads are stopped. I cant edit my campaigns in this app. All my products are instantly disapproved. lot of issues. No idea where to look for help.
Hi there, my name is John and I'm a member of Shopify's support team.
I'm sorry to hear about your experience with the Google Shopping app thus far! That's definitely not the experience we hope our merchants have.
I'm going to follow-up with you via e-mail to hear more about your experience so that I can share your feedback with our developers, as well as offer support to make sure the app is working for you! Be sure to check your inbox and junk mail folder for that message.
I look forward to speaking to you!
John R - Shopify Support
Absolute garbage. I've been trying for over a month to get my products listed on Google. They keep disapproving my listings. I've reached out to Shopify several times and they keep telling me it's Google's problem. I've tried reaching out to Google and it sends me to Google Ads, which doesn't help because it's the wrong department. Nothing helps me reach the Google Merchant Center help desk. There's such a huge lack of customer support and a very poor quality of integration. There's no clear instructions of why your listings get disapproved. I've read that other customers didn't have any issues on other ecommerce platforms such as WooCommerce. This suggests that it's definitely an integration issue between both Shopify and Google, and someone needs to take responsibility for the issues and fix them before Shopify loses customers due to this terrible performing app. There is absolutely no point to staying with Shopify if this app won't list your products. There's no other way to be seen online unless you physically share your website to social media platforms. It's absolutely ridiculous and has been the bane of my existence for the last 30+ days.
Hi there,
Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. I can understand the difficulty of this situation. I've sent you an email to offer further support and help resolve this.
Vance | Shopify Support
Ob Benutzerdefeniert oder nicht die APP gibt nicht die GTN/Barcode so weiter . Ich verlange umgehend eine Behebung der Probleme die von dieser APP kommen.
The sales of my store dropped 90% after installing this App. Total waste of time, i have uninstalled it and hope things improve
Hey there, thanks for sharing your feedback! We work hard to ensure that our apps meet a high standard of quality, and are always trying to improve functionality and user experience. I’d like to look into this further for you, so I’ve reached out to you via email. Hope to hear from you soon! - Lauren, Shopify Support
Absolutely terrible! All my listings were rejected (and try to figure out what needs to be fixed...impossible!) Shopify support sucked, too. AVOID!
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Claire l Shopify
I have been trying to connect to Google Merchent Centre, but it cant connect with this app. Shopify say call Google support and Google Support Says its 3rd party app, should contact shopify. And here i am stucked wtih both of them, and till the solution need to sort, can someone help me ........
Hi there,
Thanks for taking the time to try our app and leaving a review. There aren't enough details you've shared publicly here for me to provide an answer but I've reviewed your account for a solution and I'd be happy to send you a followup email with some steps to take. Please look out for that email.
William | Marketplaces Support Specialist
Shopify
I've been trying to spend the thousands/month on advertising but Google won't let me set it up through Shopify or the Merchant Center. It's a black hole of ineffectiveness. Always the same meaningless problems that keep me from advertising anything. Is there any support for this product?
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
I'm very disappointed with this app. :( It's approved a small amount of products which is fine but there is absolutely no activity for reports. It's as if it's showing the app is installed but there's some sort of disconnect somewhere between Shopify and Google. :( I've removed this app because it's useless.