Reviews (9,129)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

October 23, 2018

Doesn't work. App gets caught in a loop. Won't let me connect to store. Doesn't work on mobile app either

Scough UK
United Kingdom
20 days using the app
February 18, 2020

Terrible app, don't use. There is a reason why it has a 3.6 rating. Even the info on the app doesn't correlate to what is showing on the GMC.

Bougie Barn
United States
20 days using the app
Google LLC replied February 18, 2020

Hi there, my name is Jonathan and I'm a member of Shopify's support team. Thank you for providing your feedback! We really appreciate hearing from our merchants about their experiences with the Google Shopping application.

I'm going to follow up with you via e-mail and inquire more about your experience with the application, since I'd like make the app work for your business.

Be sure to check out your inbox for that message!

Jonathan E. | Shopify Support Guru

September 21, 2022

Changes in the feed aren't synchronised, missing fields still show up. With this lack of functionality the app is not useful.

Wollhuhn
Germany
20 days using the app
Google LLC replied September 22, 2022

Hi there,

Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.

Vance | Shopify

April 14, 2023

Hello, i keep getting error with google merchant.
1 - I am unable to get past this error
"54 products didn’t publish to Google
View each product to learn how to resolve any errors."

2 - I am also getting this error
"Missing value [shipping] in [Shopping_ads] [AU].
Pending initial review in [Shopping_ads] [AU]."

Please provide guidance

hiahijab
Australia
20 days using the app
Google LLC replied April 18, 2023

Hi there,
Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jason | Shopify

Edited December 3, 2019

buongiorno.non so dirgli, perchè e la prima volta che uso questa app, ma mi hanno parlato bene di questa appp

dropfoxus
Italy
19 days using the app
March 8, 2019

Doesn't work. SHAME ON YOU SHOPIFY FOR WASTING ALL MY TIME! After 2 weeks products still pending. Started campaign that was supposed to be for 7 days only, but still "Running" after 2 weeks. Google ads shows that campaign is "enabled". Took me a few days to correct my site so that ads are all approved by Google, but STILL NO CAMPAIGN RUNNING. What a WASTE OF TIME. After MUCH WASTED MONEY and 22 months later, finally realizing that Shopify is a scam!

Smoky Mountain Fresh Roast Coffee
United States
19 days using the app
Google LLC replied April 12, 2019

Hi, there. Thank you for sharing your feedback about your experience with the Google Shopping app. I'm sorry to hear that it was a negative one. I've followed up with you by email to see if there's anything we could assist with and to log your feedback for our developers. Hope to hear from you! -Emma, Shopify Support

September 27, 2018

What the HECK. This new App creates a Google Shopping 'Smart' Campaign but there's nothing smart about not being able to adjust bids or ANY other settings: bids, keywords, location?
Wish I hadn't uninstalled the previous app which worked just fine and gave me good control over the Campaign. Shopify you have to get this sorted

ModernPrints.co.uk
United Kingdom
19 days using the app
August 25, 2018

Google Inc. Is a fraudulent company through ads. I do not recommend anyone submitting my ads in Google

Sayeghde
Germany
19 days using the app
March 2, 2018

Why would you skimp on other country support? Just wow.

Test Storexxxxx
Canada
19 days using the app
October 23, 2018

Seriously pathetic. I never thought of that this app will work like a giant. I have removed the unsupported version of this app and install the updated one. From last 2 days it was working fine and suddenly today when I clicked on the Google Shopping App, it started and searching for redirection to another URL and bouncing back to the previous URL. Money is getting exhausted as I am running PLA ads and all the products have been connected to this app.

Seriously, I will give -1 for this if it would be possible.

Memorials4u
United States
19 days using the app