Grapevine Post Purchase Survey
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (176)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its deep insights into customer preferences and traffic sources, helping refine business offerings and marketing strategies. It integrates seamlessly with Shopify and Klaviyo, facilitating easy survey creation and management, and is compatible with Shopify’s latest checkout features. The intuitive survey setup on the thank you page enhances customer engagement and satisfaction. Merchants also praise the responsive customer service team for effective issue resolution and setup assistance. Continuous updates and new features, often based on merchant feedback, contribute to its positive reception.
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Super helpful and simple. It's very important to know how people are finding out about us, and a post checkout survey is definitely the best way to do that. Easy integration, easy way to view the data, and we've gotten ~50% response rate which is great. Plus developers responded to a custom request quickly. Thank you!
Thank you for the great review Naseem! I'm glad you're happy with the option to limit the survey to one response per customer! Good luck!
Very easy to manage and get started. Highly recommend. I am really excited to see the turnout of how my brand is growing
Thanks for the great review, we're sure you'll be pleased with how well Grapevine collects responses from your customers.
The app works great for us at Zumer Sport. The team even took our feedback and added a new feature we requested within a couple days. www.zumersport.com
exactly what I was looking for!
Just tested this out, it is very easy to use and does what it promises. Maybe in the future, they can add an option to change colors for the button instead of relying on coding it yourself. Either way, love this little app and it's free.
Thanks for the great review! We're continually adding new features and tweaking the app to provide a better service. We can only do that based on the feedback that we receive, so thanks for your suggestion about the button styling.
Excellent app easy to setup and it looks good on my checkout page
customer service is awesome reidsboutique.com
Just downloaded today, and it is very user friendly. It will be great to see how how my customers are finding me.
Glad you like the app and thanks for the great review! It shouldn't take long for you to see the responses coming in... we get great engagement rates on the Order Status Page! Thanks!
Great app - ask all our first time customers where they found us using it and then back that into our CAC (reported sales by channel by spend) that we drive marketing budget decisions on. I've been around for a long time and spend a lot of money on different martech solutions (Mixed media modeling, multi-touch, incrementality, etc.). For the $ (and resources of startup) nothing comes close and have found more complicated things generally don't do better (makes sense when getting into large scale advertising with TV especially) but not at the scale of most shopify stores. You can't spend $25/ month in a better way if you have any kind of paid media budget in more than one channel.
Hi Dustin, thank you for this super review. Great to hear that the app is providing such valuable insight into where your first time customers are coming from. We have more exciting features planned for Grapevine that we hope will continue to add to the value of the app.
Great and cost-efficient post purchase survey. We needed some custom fields on the export and Sam was more than happy to accommodate. Less functionality than some of the pricier ones in the space but you really can't beat the price and service.
Thanks for the great review Jillian! Glad we were able to help!
I love seeing how my customers found us! It's nice to see places i'd never even think off show up! Great app! I used to have a blank field on my order form for customers to put how they found us, this way is MUCH nicer looking and compiles all the results! Happy I found this app!!
Thanks for the great review Hope! Happy to hear how our post-purchase survey app is helping you to identify where your customers are coming from. All the best!