Customisable survey question
Learn more about your customers with this simple yet effective post-purchase survey. Ask any question that will provide valuable insight
Survey revenue analysis
Survey revenue stats help to identify the responses that generate the most sales. A great way to inform your Marketing spend
High survey response rates
The post-purchase survey takes seconds to complete and fits seamlessly into your Order Status Page, ensuring high customer response rates
About Grapevine Post‑Purchase Survey
Grapevine is a simple post-purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.
If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.
The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.
The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.
Other questions you might like to ask:
- Did anything make you consider not completing your order today?
- How would you like to hear from us in the future?
- What best describes you?
- How would you rate your overall experience?
- Do you have any feedback on your experience today?
How Did You Hear About Us?
This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.
How will this help me?
If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.
If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.
The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.
Why wouldn't I just use campaign tracking?
Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post-purchase survey, the customer can now tell you exactly how they found you.
The insight you get from your customers is always going to be better than tracking ID's and pixels.
- ReCharge Payments
Use this app while selling in person with Shopify point of sale.
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Great! So easy to set up and is giving me really valuable information from my customers. Also support is fast and really helpful
Thanks for the great review Tanya! Glad that you're collecting valuable customer feedback using our post-purchase surveys.
Using the app for the last 6 weeks and it looks like I have found a straightforward and very useful survey app. Finally, I started collecting some info about my customers. Thank you!
Thanks for the great review Henry, glad it's helping you to learn more about your customers.
We use this app to track attribution for channels outside of paid social (radio, TV, etc) where direct attribution is difficult. Very easy to use and great support when needed.
Thanks for the great review Bob. Glad we were able to optimize the app for you to generate your Monday morning reports.