Grapevine Post Purchase Survey

Name: Grapevine Post Purchase Survey
Brand: Union Works Apps
Rating: 5.0 (164 reviews)

Built for Shopify

$25/month. Free trial available.

Rating (5.0)

Reviews

164

Developer

Union Works Apps

Collect zero-party data insights with post-purchase surveys

Deploy surveys across multiple customer touchpoints

Unlimited post-purchase and on-site surveys and responses

Send survey data into Shopify Flow, GA4 and Klaviyo for analysis

Highlights

Built for Shopify

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business

Use directly in Shopify admin

About this app

Launched

August 17, 2017

Languages

English

Uncover customer insight with multi-question post-purchase and on-site customer satisfaction surveys

Gain valuable insight from multi-question customer surveys to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize your marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential.

Optimize your marketing spend: Discover attribution insights that drive growth
Multiple question types: Fixed response, open text or Net Promoter Score (NPS)
Simple set-up: Our intuitive UI and hands-on support team have you covered
Unlimited surveys, unlimited responses, no branding and founder operated
Target surveys to new, returning or all customer in one or many languages

Pricing

Complete

$25 / month

Unlimited Responses
Online Store, POS, Email & Embed Channels
Multi-lingual Surveys
Checkout Extensibility Compatible
Built for Shopify
Flow

28-day free trial

Complete

$25 / month

Unlimited Responses
Online Store, POS, Email & Embed Channels
Multi-lingual Surveys
Checkout Extensibility Compatible
Built for Shopify
Flow

28-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

164 reviews

Overall rating

Counts per rating level

94% of ratings are 5 stars
154
5% of ratings are 4 stars
9
1% of ratings are 3 stars
1
0% of ratings are 2 stars
0% of ratings are 1 stars

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for understanding customer behavior and refining marketing strategies. It's praised for its seamless integration with Shopify and Klaviyo, user-friendly interface, and robust analytics. Many appreciate its cost-effectiveness, intuitive design, and unique features like Shopify Flows integration and a new dashboard. Merchants also commend the responsive customer service and the valuable insights it provides beyond Google Analytics. It's seen as a crucial tool for enhancing customer experience and brand development.

May 21, 2024

Boost Customer Engagement Effortlessly!

I've been using Grapevine Post Purchase Survey for over two years, and it's a must-have for any Shopify store. This app seamlessly gathers customer feedback immediately after purchase, providing insights that help improve our offerings.

It integrates perfectly with my store, maintaining a consistent brand feel without any adjustments needed. Plus, its integration with Klaviyo lets me trigger specific marketing flows based on customer responses, enhancing personalized communication.

The support team is responsive and helpful, ensuring a smooth experience. Also, it's fully compatible with Shopify’s new checkout extensibility features, keeping my store up-to-date with the latest technology.

Highly recommend Grapevine for improving customer satisfaction and building loyalty!

Girl Of Muse

United Kingdom

About 2 years using the app

Union Works Apps replied May 23, 2024

Hi Jamie, many thanks for this fantastic review. It's great to hear you're finding so many features of the app useful. The insights, integrations, our swift support. We're always looking to add new features and ways to improve the app and appreciate your feedback. We'll be here should you need anything else.

February 29, 2024

I've been using this app for 2+ years and it has been invaluable to my small business to understand how our customers are finding us. The app works great AND the customer service is awesome. I just reached out to the Grapevine team because some I thought there was an issue. Stuart very quickly troubleshooted what was going on, and it turns out the issue was with something completely different. I was able to get that resolved asap and really appreciate them helping me get it sorted! Highly recommend!

CORDA

United States

Almost 3 years using the app

Union Works Apps replied March 2, 2024

Hey Anna, thanks for the kind review. Yes, even though your issue was unrelated to our app, our support were happy to have helped you find a pattern and locate the root cause. Great to hear that Grapevine is providing you with valuable customer insight and to understand how your customers are finding you. All the best for now.

March 11, 2024

App is exactly what we need and is simple to use. Like that they just released an integration with Shopify Flows so that we can get these answers straight to our slack channel as well

Platterful

United States

Over 1 year using the app

Union Works Apps replied March 13, 2024

Thanks for the kind review Lowell. Great to hear that you've made good use of our new Shopify Flow triggers. We're always adding new features and love to hear how they're being used. We'll be here should you need anything else. All the best!

All reviews