Grapevine Post‑Purchase Survey

Grapevine Post‑Purchase Survey

by Union Works Apps

Post-purchase survey - easy customer acquisition discovery

4.9 of 5 stars(62 reviews)

Customer acquisition survey

Use this simple post-purchase survey to discover which sales channels are performing well for your store.

Analyse the survey results

Use the revenue breakdown stats to analyse the best customer acquisition channels by revenue

High survey response rate

Our post-purchase survey fits seamlessly into your Order Status Page, ensuring high response rates


About Grapevine Post‑Purchase Survey

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if the data is used correctly it can provide crucial insights when shaping marketing campaigns.

How will this help me?

Knowing the sources of conversion on your site, you are able to shape your future marketing campaigns to get maximum impact. If you have a lot of conversions coming from social media, this will tell you it’s a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate our latest Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

Finally, this data will identify the poor performing channels and allows you to take appropriate action. This could be either focus more efforts and resource to improve that channel or cut budgets and focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is a lot more complex than it used to be, due to the number of devices and methods a customer can use to find you. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine Post-Purchase Survey app, that customer can now tell you exactly how they found you

Connecting with your customers and asking them the question directly is a more personal way to segment your customer base. The insight you get from your customers is always going to be better than tracking ID's and pixels.

Media gallery

Support

Overall rating
4.9 of 5 stars
Based on 62 reviews

  • 5 of 5 stars
    90% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Gun Storage Solutions

Super easy to use! This app provides really helpful information for marketing purposes. The data gathered by the app is presented in easy to view pie charts. It has been a great resource.

Developer reply

August 15, 2019

Thanks for your review Katie, glad you found the app easy to use!

atisan

Really intuitive app which does exactly what it should do. We gather a lot of helpful insights since it's implemented. Also customer service is super friendly and helpful.

Developer reply

August 13, 2019

Thanks for the great review Daniel and good luck with your campaign!

Harold Electricals

Just installed, hoping it works! let me check it and get back once i have atleast tested it for couple of weeks

Developer reply

August 6, 2019

Thanks for the review! We're sure you'll like the app, good luck with the testing!