Reviews (91)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 2% of ratings are 1 stars
November 27, 2024

This was one of the only points apps available when we first opened. It was increasingly expensive. $2500 a year in order to be able to accommodate our customers with very little features.
- does not work with POS
- does not process returns
- does not allow customers to change their contact info (have to email app)
- hard to navigate the system and find settings.
- auto sent customer email to ...

Modern K9
Canada
About 4 years using the app
Maverick Mav Pty Limited replied November 30, 2024

Dear customer,
Akash here - founder of apps mav- the developers of Gratisfaction app.
I am disappointed to see your review after having been in personal contact with you. ...

Edited April 4, 2023

April 2023: I'm updating my review because I do think this is a great tool in terms of possible functionality, but the back end interface is *INSANELY* complicated, to the point that I can't figure out how to use most of the features - there are menu options across the top of the screen, plus all on the side, then you get more options int he main screen depending on what you've selected, and yet ...

CannaPlanning
United States
Over 4 years using the app
Maverick Mav Pty Limited replied December 21, 2019

April 2023- Sorry, to see your updated review and comments. Please allow me to clarify- Gratisfaction is more than a loyalty program- We are developing it as your marketing ...

January 27, 2023

The app seems packed with nice features. Unfortunately it only works if your site is using a single language. The low score is to reflect that the page shows numerous languages which led me to believe it supported them concurrently.

Woodstock Laundry Europe
Sweden
About 1 hour using the app