Guide Shipping Protection

Guide Shipping Protection

by Guide

Lost/Damaged/Stolen packages become added Revenue with Guide

5.0 of 5 stars(4 reviews)

Fuel Growth & Drive Sales

Lost/Damaged/Stolen packages become added revenue through our replacement purchase program.

Seamless Integration

No added friction at checkout. Our widget is designed to ensure fast page loads while fitting perfectly in your shopping cart.

Simplify Customer Support

Order Issue? Once customers submit their claim, our support team goes to work to deliver resolutions in 24 hrs. or less!


About Guide Shipping Protection

The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue.

Why Use Guide

Give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase. This way instead of dealing with frustrated customers, Merchants are able to focus more on new sales, and the added revenue from Guide's replacement orders.

We handle the order issues process from start to finish and provide you with key insights along the way.

The Process for Merchants

You've clicked the button saying "Add App". Great! Now someone from our team will be in contact in a matter of hours to get our widget installed on your store. We want this to be as easy as possible for you, so you can either: Have our professionals install the code (Free of charge) or Have someone else with minimal coding experience place the code on your site.

That's it! You're done.

The Process for Consumers

At checkout customers will see the option to add shipping protection to their order, for a small percentage of cart value.

When checkout is complete the necessary order info is pulled into our dashboard and a brief email is sent to the customer providing instructions for submitting an claim along with a link to the claims page on our website.

When customers experience order issues, they simply follow the link to our site and file a claim by submitting their email and order number. Our support team is standing by ready to work with them, committed to getting a resolution by way of a replacement order in 24hrs or less. In the meantime, you and your team can stay focused on filling orders!

Ready to get started?

Simply click the button labeled “Add App”. Log into Shopify if necessary, and then you’ll be prompted to give us permission. This permission allows us to place the widget on your storefront and collect info from protected orders, only to be used in our claims process.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

Free

Recurring charges billed every 30 days, include only the fees paid by consumers for shipping protection service.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (4)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Built 4 Outdoor

We have had a great experience with this app. The support and customer service are very responsive. I wish we had found this app sooner but we expect very good things especially going into this big week. Great app, great support!

Avania's International Retailer

This app is very useful and helpful if you have any problems setting it up they have great customer service that can help you with that

Bariatric Eating

This app is great for our customers. It really takes the worry out of what to do about lost shipments. Installation was a breeze. A big win for the customer!