Guide Shipping Protection

Increase Revenue w/ Shipping Insurance & Instant Resolutions

Free
Increase revenue w/ Shipping Protection & Instant Resolutions

Key values section

Fuel Growth & Drive Sales

Guide Shipping Protection - Lost/Damaged/Stolen packages become added revenue through our replacement purchase program.

Guide’s Seamless Integration

Guide guarantees no added friction at checkout. Our widget is designed to ensure fast page loads while fitting perfectly in your cart.

Guide Simplified Support

Order Issue? Customers who added Guide shipping protection simply file a claim, and our team will issue resolutions in 24 hrs. or less!

Guide Shipping Protection

Guide Shipping Protection

About Guide | Shipping Insurance with Instant Resolutions

The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue.

Why Use Guide

Give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase. This way instead of dealing with frustrated customers, Merchants are able to focus more on new sales, and the added revenue from Guide's replacement orders.

We handle the order issues process from start to finish and provide you with key insights along the way.

The Process for Merchants

You've clicked the button saying "Add App". Great! Now someone from our team will be in contact in a matter of hours to get our widget installed on your store. We want this to be as easy as possible for you, so you can either: Have our professionals install the code (Free of charge) or Have someone else with minimal coding experience place the code on your site.

That's it! You're done.

The Process for Consumers

At checkout customers will see the option to add shipping protection to their order, for a small percentage of cart value.

When checkout is complete the necessary order info is pulled into our system enabling customers to submit a claim. If an issue occurs during shipping, the first thing customers will do is visit your stores support page. For this reason we ask that you place or allow us to place a few snippets about Guide in your support page along with a link to our website.

When customers experience order issues, they simply follow the link to our site and file a claim by submitting their email and order number. Our support team is standing by ready to work with them, committed to getting a resolution by way of a replacement order in 24hrs or less. In the meantime, you and your team can stay focused on filling orders!

Ready to get started?

Simply click the button labeled “Add App”. Log into Shopify if necessary, and then you’ll be prompted to give us permission. This permission allows us to place the widget on your storefront and collect info from protected orders, only to be used in our claims process.

Launch date

Guide Shipping Protection

Guide Shipping Protection

About Guide | Shipping Insurance with Instant Resolutions

The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue.

Why Use Guide

Give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase. This way instead of dealing with frustrated customers, Merchants are able to focus more on new sales, and the added revenue from Guide's replacement orders.

We handle the order issues process from start to finish and provide you with key insights along the way.

The Process for Merchants

You've clicked the button saying "Add App". Great! Now someone from our team will be in contact in a matter of hours to get our widget installed on your store. We want this to be as easy as possible for you, so you can either: Have our professionals install the code (Free of charge) or Have someone else with minimal coding experience place the code on your site.

That's it! You're done.

The Process for Consumers

At checkout customers will see the option to add shipping protection to their order, for a small percentage of cart value.

When checkout is complete the necessary order info is pulled into our system enabling customers to submit a claim. If an issue occurs during shipping, the first thing customers will do is visit your stores support page. For this reason we ask that you place or allow us to place a few snippets about Guide in your support page along with a link to our website.

When customers experience order issues, they simply follow the link to our site and file a claim by submitting their email and order number. Our support team is standing by ready to work with them, committed to getting a resolution by way of a replacement order in 24hrs or less. In the meantime, you and your team can stay focused on filling orders!

Ready to get started?

Simply click the button labeled “Add App”. Log into Shopify if necessary, and then you’ll be prompted to give us permission. This permission allows us to place the widget on your storefront and collect info from protected orders, only to be used in our claims process.

Launch date

Reviews

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    77% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    8% of ratings are 1 stars

Ford Fans Co.

We've really loved this app, super simple and easy to get going. Support is very responsive and helpful with us and our customers. Definitely reccomend.

Zero-Ultra

Really solid app for merchants and customers. The extra layer of protection for both store and customers has been really nice. Not to mention the support and response times have been amazing!

Niycole's Hour

I absolutely love this app because my customers trust me more because I am offering them away to protect their orders in case something happens that’s not their fault. The fees are also relatively cheap and it also helps the customer to feel more comfortable when adding the service to the order I absolutely love this app

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