Guide Shipping Protection

Guide Shipping Protection

Built for Shopify
Free to install. Additional charges may apply.
Rating (4.6)
Reviews
Developer

Highlights

Meets Shopify's highest quality standards for speed, ease of use, and merchant value

Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

October 14, 2020

Languages

English

Works with

Checkout, ReBuy, shipping insurance, shipping protection, TapCart, Amazon, TikTok Shop

Eliminate the risk of lost, damaged, or stolen packages with Guide Shipping Protection

Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site

Shipping Protection with Instant Resolutions The purpose of 'Guide Shipping Protection' is to alleviate the strain from Lost/Damaged/Stolen packages, and replace it with added revenue. Use Guide and give your customers the chance to protect their packages at checkout in one simple click. With Guide Shipping Protection you will do more than just avoid the headaches associated with replacing packages. If an item is lost, damaged, or stolen we'll replace it with a repurchase directly from your site more
  • Supports Checkout Extensibility - a smooth experience with our new Checkout App
  • Premium Insurance - Order Protection from damage, theft, chargeback & more!
  • Hyper-Focused on Customer Experience - Turn shipping issues into loyalty.
  • Adds New Revenue - full MSRP replacements with Guide's approve-all-claims model
  • Installs/Uninstalls safely - tested and optimized for speed and order conversion

Pricing

Free to install

This app is free to merchants, only collects the funds charged to customers for shipping protection

Free to install

This app is free to merchants, only collects the funds charged to customers for shipping protection

All charges are billed in USD. See all pricing options

98 reviews

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
May 16, 2024

Guide is a complete disappointment. I strongly advise against using this app for any merchant needs. They're unresponsive to emails, failing to reply even when promised payouts of over 7,000 USD are ignored. To date these funds have not been paid despite an agreement they are owed to us. Communication remains abysmal. They've openly admitted financial difficulty, signalling trouble. With an email chain confirming our ordeal, it's clear Guide can't be trusted. Proceed with extreme caution.

The Fox Tan
Australia
Over 1 year using the app
Guide Inc replied May 18, 2024

Hi Fox Tan,

Please check your email (check spam folder), we want to get this taken care of as soon as possible.

Thanks,
Guide Team

April 16, 2024

If you’re on the fence about which shipping insurance app to choose, let me help you decide—go with Guide! Spencer, our Account Rep, has made everything from installation to daily operations smooth and stress-free. His quick replies and proactive support have made all the difference. Not to mention, Guide offers some of the best rates and terms we’ve seen in the market. Truly a superior choice for Shopify users.

STIIIZY
United States
6 months using the app
April 23, 2024

This is a great way to make sure customers packages are protected.

Universal Finds Store Front
United States
About 1 month using the app
April 15, 2024

I switched to Guide Shipping Protection after competitor rates increased. So far, the experience has been great. Customer service is quick, with questions answered promptly within 24 hours. Onboarding was also a breeze and took just a few minutes.

After submitting a claim or reaching out via email, customers received updates within 24 hours with actual solutions. With Guide's competitive rates, customers are more inclined to opt for shipping protection with their orders which greatly helpful as a seller.

BattSkins
United States
About 1 month using the app
April 20, 2024

I highly recommend Guide. There setup is much easier than other insurance companies. There prices are also very reasonable which has made most of our customers choose to buy the shipping protection. The integration in our site looks very professional and makes it easy for the customer to purchase.

Wholeleaf Tea Co
United States
23 days using the app

About this app

Launched

October 14, 2020

Languages

English

Works with

Checkout, ReBuy, shipping insurance, shipping protection, TapCart, Amazon, TikTok Shop

Built by Guide Inc

About Guide Inc

4.6 average rating

3 years building apps for the Shopify App Store

4525 S. Wasatch Blvd., Salt Lake City, UT, 84124, US

Support

Send a message

hello@guideprotection.com

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