Reviews (712)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

December 10, 2024

Love gorgias, makes customer service seamless and easy!

Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!

BYCHARI
United States
Over 4 years using the app
Gorgias Inc. replied December 12, 2024

Hi Sophie,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know ...

December 17, 2024

Great onboarding and customer support. Very useful to organise and automate customer support tickets. 'Convert' is going to be very interesting too for boosting CVR and AOV.

HILTS
Canada
3 months using the app
Gorgias Inc. replied December 18, 2024

Hi Team Hilts!
Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that our onboarding process and customer support have ...

February 9, 2025

Fantastic application and support.

LOBOCKI
Australia
About 1 month using the app
Gorgias Inc. replied February 11, 2025

You are so kind, Team Lobocki! Thank you for sharing your feedback - We're glad you're loving the platform and our support.
Let us know if you ever need anything! ⭐️

October 14, 2024

The HelpDesk | Customer Support app has been a game-changer for my Shopify store! Managing customer inquiries used to be a challenge, especially with limited team capacity, but this app streamlined everything.

neuraband
United States
2 months using the app
Gorgias Inc. replied October 17, 2024

Thank you so much for the fantastic review!
We're thrilled to hear that our platform has made managing customer inquiries easier for your Shopify store. We're here to keep ...

September 12, 2024

After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!

Customflags.com
United States
28 days using the app
Gorgias Inc. replied September 16, 2024

Dear Team,

Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our ...

Edited June 12, 2024

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.

Edit: I had a feeling that this was an isolated case, but ...

SewHungryhippie
United States
Almost 2 years using the app
Gorgias Inc. replied June 12, 2024

Hello, Team.

We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.

The support you received ...

April 16, 2024

The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and ...

Rumpl
United States
Over 3 years using the app
Gorgias Inc. replied April 18, 2024

Dear Rumpl Team,

Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏

We are thrilled to hear how our platform has supported your Team ...

April 12, 2024

We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.

Tour Striker Inc
United States
Almost 3 years using the app
Gorgias Inc. replied April 15, 2024

Dear Tour Striker Crew,

Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with ...

May 7, 2024

The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us.

All the features proposed by Gorgias are user-friendly and easy to use.

© 2024 Charriol
Switzerland
Almost 2 years using the app
Gorgias Inc. replied May 8, 2024

Thank you so much for your kind words, Team! 🙏

We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. ...

March 19, 2024

The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team

Total XP
United Kingdom
Over 2 years using the app
Gorgias Inc. replied March 21, 2024

Thank you for your wonderful review!

We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows.

It's ...