Reviews (714)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

October 29, 2019

Great app! It is very helpful for our business to keep all messages, notifications, and communication from our customers in one place. It saves so much time! There are some things that still need improving but their customer service is great! They are always reconfiguring things for me to make the app more useful to me. I really apprecaite that they are always creating a more efficient and ...

Paris Hilton Skincare
United States
Over 3 years using the app
February 5, 2020

great app for customer support.... for all my customers... and you wont miss a thing.. great integrations with other apps

yeehawcowboy
United States
Over 3 years using the app
April 16, 2024

The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and ...

Rumpl
United States
Over 3 years using the app
Gorgias Inc. replied April 18, 2024

Dear Rumpl Team,

Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏

We are thrilled to hear how our platform has supported your Team ...

May 22, 2023

Customer support was top-notch! They gave solutions to the problems we're experiencing. Keep up the amazing job!

TopFoxx
United States
Over 3 years using the app
Gorgias Inc. replied May 24, 2023

So thrilled to hear that you had such a lovely experience with us, Team! 💜 We'll surely keep up the good work and become even better! 🙏

August 18, 2019

We shifted over to using Gorgias from Zendesk. Gorgias has been able to help us reduce our response times by more than half and helps us provide seamless customer service to our customers. The integrations are really what pulled us over to Gorgias and we couldn't have been happier with our decision. We would highly recommend Gorgias for a smooth customer service experience.

Lashkaraa
United States
Over 3 years using the app
January 31, 2018

Great App - Easy to use interface, perfect solution to organise multiple customer channels. Fantastic integration into shopify and has improved our customer service experience. Their own customer support team delivers personal advice quickly. Would recommend.

Organica Sleep
United States
Over 3 years using the app
March 15, 2024

Always top service from Gorgias. Super responsive and helpful even showing videos how to explain things. Best customer service! Special call out to Ana.

Gisou EU
Netherlands
Over 3 years using the app
Gorgias Inc. replied March 18, 2024

Thank you so much for your kind words and for taking the time to leave us such a wonderful review! 🫶🏻
We're thrilled to hear that you've had a great experience with our ...

April 13, 2021

Great customer service - the onboarding videos, integrated tutorials and option to chat with an agent are really helpful!

Thedrug.store
United Kingdom
Over 3 years using the app
January 12, 2024

Joanna was super helpful!

NuFACE
United States
Over 3 years using the app
Gorgias Inc. replied January 15, 2024

Thank you so much for your kind words, NuFACE!
We're thrilled to hear about your positive experience with our team. 😍 Your support means a lot to us!
If you ever need ...

September 6, 2021

So far so good. Moved from Zendesk Chat to this and it's been quite a simple migration and looking forward to using all the features

2EROS
Australia
Over 3 years using the app