Reviews (558)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining customer service, praising its AI features and seamless Shopify integration. Its user-friendly interface supports multi-channel communication, including emails, chats, and social media, all from one platform. Key features like automations, macros, and Shopify data integration next to customer messages are particularly valued. The responsive customer support team is also frequently commended for enhancing the onboarding experience.
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I sent a message asking for help with adding signatures to an integrated email because it wasn't working correctly. Gorgias support answered within a few minutes and helped me figure out the issue. They always respond in a reasonable amount of time and help provide a solution to any issue we have!
Amazing app - so user friendly, everything just so easy to use and figure out. No lags, no downtimes so far, and the Customer Service is superb! Very helpful!
Responsive team, with a robust platform that is regularly updated and enhanced. Gorgias has provided the tools and support our business has needed to continously scale up.
Dear Team, we truly appreciate you taking the time to share your impressions about our crew and our platform. We’re truly thrilled to see that we’re making a positive impact. We look forward to having you on board for a long time! 🙏
They're always so helpful and quick to reply when we have questions! It's appreciated since we do have quite a lot because we want to make sure we're fully utilizing all the different features within Gorgias.
We use this app for our customer service & warranty departments. Pulling in the customer data and historical order data is a real time saver. Customer support is pretty top notch as well. We had prior experience with another ticket software and Gorgias is just better.
Gorgias has streamlined our communication with customers. Their support is fast efficient as well.
Gorgias is super easy to use and their support is even better! Milan K just helped me with the quickness and explained everything thoroughly. We LOVE Gorgias and you will too! Keep it up guys and gals!
Great app! The support from the team is always great. Fast and always friendly. I would recommend this Helpdesk to any team. Small or big.
I love Gorgias and the way it makes CX seamless - I've tried multiple other helpdesks and Gorgias has been my absolute fav so far!
Wow, we're absolutely thrilled to hear that you love Gorgias and how it's rocking your customer experience! We totally get that there are many options out there, so it's awesome to be your top pick. Thank you for sharing! 🙌
If you ever want to chat or need anything at all, we're here and ready to help. Keep enjoying Gorgias and that smooth CX flow! 🚀🌟
Nous utilisons Gorgias depuis le début de notre activité. C'est un outil puissant et très bien pensé, soutenu par un service HelpDesk remarquable d'efficacité. Nous le recommandons.