Reviews (705)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and efficient customer inquiry management, particularly praising its robust features like intuitive automation, macros, and a centralized communication system. The app is user-friendly with a straightforward setup and is responsive to feedback through regular updates. Support is frequently highlighted as professional and responsive, significantly enhancing customer service capabilities and operational efficiency.
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The functionality is great and helps tremendously in our daily operation. Should something be unclear - their chat function is quick & their support team is amazingly helpful!
Gorgias is a must have for any business that wants to stay in business. The automation of answering repetitive daily messages from customers is by far a game changer. No more tedious and redundant responses that you have to deal with. The interface itself is clear and clean for those in your organization to utilize with ease. Lastly, their team behind this App is hands down the best we have ever worked with. Quick response time with the solution to your problem(s).
Amazing app elevated by CARING customer service. Thank you, Gorgias, for your support and response during this unprecedented pandemic. I'm a Gorgias customer FOR LIFE!
Gorgias is a great app that has been very helpful in reducing our customer service time and improving our organization. It is super easy to use, integrates easily into Shopify and they are very responsive to questions. We definitely recommend it!
Zoran was really great at helping me with a technical update on Gorgias - I get a bit worried about doing something wrong and he was clear and really helpful. Always find Gorgias technical support quick and helpful.
I rarely require customer service as most information is easy to find and use, which is why I generally enjoy using Gorgias. What interaction we do have is always quick and efficient, however.
We're incredibly thankful for your lovely comments. It's great to hear that our Team is doing such a great job. We'll make sure to pass it on to them as they'll all be very pleased to hear about this. In case you have any questions or need our help, we'll be more than happy to assist. 🙏
Really great support when needed.
That's just who we are! 💪
And we can surely relate to what you mean when you say "really great support" – clear communication is like a breath of fresh air.
Thank you so much for recognizing our dedication and efforts. Here's to many, many years in front of us. 🥂
Ilija Kostic was AMAZING. He went above and beyond and we are able to provide a better agent and customer experience thanks to his assistance. Thank you!!
Great app and great customer service! Vanja nailed it in a moment of crisis :) I recommend using this very helpful app!
Great app! Great support! Best value out there so far