Reviews (716)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service operations through its seamless Shopify integration and efficient management of inquiries across multiple channels. It features user-friendly automations, macros, and ticket merging, streamlining customer interactions from emails and social media. The responsive support team is also praised for providing quick, helpful responses and personalized assistance, significantly boosting customer service efficiency and improving ...
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Gorgias has worked out great for us and every time I've had a question on the backend, their support staff has been incredibly helpful. Adding Gorgias has been great for us.
Always improving and getting better, great customer service and constant support, very easy to work with!
Gorgias has been a dream to work with. Our customer support team has benefited so much from not only this app but also the wonderful people who support it! Gorgias integrates smoothly, pulls in most social media pages, and provides a high end customer experience without the high end price tag. If you have any questions about settings or your account in general, the Gorgias support team is always ...
The helpdesk is very fast with replies, and always help with any problems I have. If the agent is not able to fix the issue, they pass it over to those who can and always help in a timely manner. Thank you!
Team, we're so pleased to hear that you have such a great opinion about our service and the Teams. We'll do our best to keep up that way. 🙏
As always, the support I received this evening was quick, professional and resolved my issue. Thank you Ognjen M.
Gorgias is an amazing tool. If you are doubting whether or not it will be a good fit, too expensive, or any reason holding you back from trying Gorgias, throw those thoughts away! I was on the fence for a long time, and I'm so glad I tried it. It is a great platform that is easy to customize to make it work for you. Also, the customer service team within Gorgias is amazing. They are great and ...
Dear Cart Tek Crew,
It comes as a truly great pleasure to hear how much you love our platform and how effective we are as a Team. We can surely double-down on everything you ...
Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.
Helpful! Works great to have a centralized system for all the messages/emails from customers. It makes the customer service team efficient!
Senka Korac - is a lifesaver in the customer support team! Thank you so much for the superb fast support and problem solving.
Moving from Zendesk to Gorgias has been the most wonderful experience!
It is so intuitively easy to use and this is so useful when training new staff members who have picked it up so quickly.
It has really transformed our customer service experience for both customers and our team - thank you so much for a fantastic product!!
You simply couldn't have made a better choice, right? ✨
We're simply blown away by this phenomenal review! Learning how our platform has been such a game-changer for you and ...