Reviews (703)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless integration with Shopify, centralizing email, social media, and live chat into one platform, enhancing customer service. The user-friendly interface simplifies setup and daily operations, accessible for all technical levels. Its automation features, like macros and ticket routing, are praised for improving efficiency and reducing response times. The cost-effective billing model based on ticket volume is beneficial for businesses with varying ticket needs. The customer support is responsive and professional, effectively addressing inquiries and technical issues. Continuous improvements and new features add value, and the platform is also used for internal workflows across various departments. Educational resources and proactive support are crucial in helping merchants maximize benefits.
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Gorgias is a great app that has been very helpful in reducing our customer service time and improving our organization. It is super easy to use, integrates easily into Shopify and they are very responsive to questions. We definitely recommend it!
Zoran was really great at helping me with a technical update on Gorgias - I get a bit worried about doing something wrong and he was clear and really helpful. Always find Gorgias technical support quick and helpful.
Really great support when needed.
That's just who we are! 💪
And we can surely relate to what you mean when you say "really great support" – clear communication is like a breath of fresh air.
Thank you so much for recognizing our dedication and efforts. Here's to many, many years in front of us. 🥂
I rarely require customer service as most information is easy to find and use, which is why I generally enjoy using Gorgias. What interaction we do have is always quick and efficient, however.
We're incredibly thankful for your lovely comments. It's great to hear that our Team is doing such a great job. We'll make sure to pass it on to them as they'll all be very pleased to hear about this. In case you have any questions or need our help, we'll be more than happy to assist. 🙏
Ilija Kostic was AMAZING. He went above and beyond and we are able to provide a better agent and customer experience thanks to his assistance. Thank you!!
Great app and great customer service! Vanja nailed it in a moment of crisis :) I recommend using this very helpful app!
Great app! Great support! Best value out there so far
Gorgias is really great! It works for both of our businesses and there's been very few instances where it's not capable of something I want to do. What really sets Gorgias apart is the team. They have regular extremely helpful webinars, office hours with real, friendly people and I feel like I'm working with a Mom and Pop shop. They do NOT sacrifice customer service in the slightest. Just today, I worked with Senka on a Zoom call troubleshooting a very in-depth issue for over 45 minutes. She was amazing and determined to ensure success. 10/10.
Gorgias made Customer Support easy, I particularly appreciate the integration with ReCharge. Also, the support team is very effective and replies within a few minutes.
I use this app daily for multiple uses within our company. The app has even introduced new special features that make it all the more worthwhile. The support team is just an added bonus as they are always prompt and efficient in addressing my needs.