Reviews (703)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless integration with Shopify, centralizing email, social media, and live chat into one platform, enhancing customer service. The user-friendly interface simplifies setup and daily operations, accessible for all technical levels. Its automation features, like macros and ticket routing, are praised for improving efficiency and reducing response times. The cost-effective billing model based on ticket volume is beneficial for businesses with varying ticket needs. The customer support is responsive and professional, effectively addressing inquiries and technical issues. Continuous improvements and new features add value, and the platform is also used for internal workflows across various departments. Educational resources and proactive support are crucial in helping merchants maximize benefits.
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Our team had some questions and the Gorgias team was quick to respond and get our questions answered! Highly recommend!
Really simple to use. The staff is great at answering any and all questions and open to feedback from the people who use the service. Confident that this will only get better.
Exceptional customer support and a tool that does what it says on the tin. Not the cheapest solution but worth every penny as it saves us hours of monitoring multiple customer support channels.
The customer service are really helpful. They will really guide you if there are things that you d not know yet.
Gorgias is the perfect tool for a growing e-commerce company like ours. We were looking for a central hub to manage all customer interactions and it seemed like the obvious choice. Our team has been very happy so far. Our onboarding agent (Richard) went above and beyond assisting us in setup and answering all our questions. Gorgias has all the features of the big guys with the customer service and personal touches of a small boutique company. Can recommend with confidence.
Very thorough help. Jovan spent a lot of time looking through everything in order to get a solution to my problem. I would not change a thing and I would use the chat again if I needed to!
Amazing customer service! A real person, understanding out of the box questions and extremely fast response time.
They are always so helpful when I reach out! I would recommend them for sure! Ilija Kostic Thank you!
We were looking for a chat that was able to expand to support multiple channels & brands and we found that with GORGIAS! Their pricing is based on number of replied to tickets so this makes it cost effective for us to grow as needed instead of being put into a bucket that we may not be ready for.
You want to know about support? AWESOME not only do they hop on a call at the initial setup and/or inquiry about what they do but they will do it again upon request. Their response times are above average and always helpful.
You want features! CHECK! I find that the feature set not only is constantly growing but it seems to cover almost everything that a business could possibly want.
GREAT PRODUCT at a GREAT PRICE with GREAT SUPPORT!
Gorgias is a terrific platform for Customer Service. I'm looking forward to the IG DM's integration soon. Gorgias CS Reps are attentive and quick to resolve any integration issues or provide me with any clarifications. The only major problem I had was one the FB Messenger integration didn't work during our Black Friday/Cyber Monday sales.