Gorgias , 690 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and centralized customer communication. They value its intuitive interface, automation features, and real-time agent performance feedback. The billing structure, based on ticket count, is beneficial for businesses with many users. However, some merchants reported issues with the onboarding process, search functionality, and phone event triggers. Despite occasional delays, the customer support team is generally praised for their responsiveness and helpfulness.
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amazing app and amazing customer service. respond quickly, resolve everything, so so helpful !!!!!!!
as Powerfull and Customizable and you want or as simple and plug and play as you want. and support has always been great
I use this app to assist with customer service for our stores across many countries. It simplifies my tasks and i'm always learning more ways I can utilise it to work for me. Also have always received excellent customer service whenever I reach out - The team are so knowledgeable and always ready to assist and help improve my experience. So good!
great app! centralizes our support needs all in one place
Been using it for almost 2 weeks now and it's an absolute game-changer. Even if you're just a one-person support team, it can give you multiple wings and save you so much time! Not to mention, they have excellent support as well that's prompt to reply.
Gorgias is an incredibly powerful tool for customer service. I can accomplish in 1 hr what would otherwise take 5 or more. A little bit of a learning curve to get it set up properly but very much worth the effort. Take some time to perfect the macros and automation rules - it will pay off. They also have great support.
Amazing APP, Impecible support. Live chat is always available to help guide you. They have a great onboarding process to help get all of your channels up and running. Plus they are always posting new blogs, guides, and webinars to help further your knowledge and improve efficiency and quality.
What a fantastically useful app!
Seamlessly, and cleverly, integrating, FB messages, email, Shopify and a ton of other platforms, Gorgias is a brilliant app that guides workflow and puts everything in one place.
I'm using Gorgias as a way for my team to communicate and as a customer support tool. But when you consider the possibilities when coupled with Zapier and HTTP integrations, this could be customized to fit the most complex of businesses.
Amazing support too. Worth every penny.
We've used Gorgias for almost two years now and we absolutely love it. The seamless integrations with Shopify and Recharge make solving problems a breeze. This is a must-have app!
The easiest way to have all the interactions with our customers from different platforms in one place, easy to use, very friendly app and the best part is that you can keep track of the communication with them efficiently and fast