Reviews (716)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for centralizing customer service communications across multiple channels, including email, chat, and social media. They praise its integration with Shopify, automation, macros, and ticket management features for boosting productivity and response times. The intuitive interface and responsive support team further enhance user satisfaction. Regular updates improve its reliability, making it a valuable tool for customer service management.
Refine
-
By rating
What is the most important part of business? The customer experience. And critical to the customer experience I keeping track of feedback, help requests, returns, etc. A lot of communications flying about in all various forms of media and channels.
Gorgias brings it all into a single pane of glass. Easy to aggregate, follow, assign, follow through and get things done for your customers. Our ...
We love this application. It not only keeps our team organized and efficient, but keeps all the customers info right there for reference as you work through an service issue. The Gorgias team is super responsive and helpful. When we on-boarded with them, we received a one-on-one live tutorial where we could ask questions directly. They have been quick to respond to questions and helpful along the ...
Gorgias was awesome at troubleshooting our issue with DNS records for our domain. They were prompt to reply and very courteous.
Hi Danger Coffee,
We're happy to hear that our team could navigate those DNS waters smoothly for you. It's truly rewarding to know we hit the mark. 🫶🏻
Thank you for sharing ...
Gorgias makes keeping in touch with our customers so easy. It integrates with almost all of our channels, and the customer service is absolutely brilliant. Would highly highly recommend this app to anyone who is trying to tie up customer communications!
Gorgias has been a must for us. Chloe helped us massively when on-boarding. She was available to my team daily to answer questions and problem solve. We have never regretted our choice.
Our support team could not be happier with switching to Gorgias. Not only is it a helpdesk but it also incorporated social media, where most of our customers live. The integration with Shopify makes looking at orders seamless. Setting up the rules can take time, but Chloe, the head of customer success, has literally held our hand through all of it. We would not have survived the holiday rush ...
I now have virtually my entire tech stack and customer communications run through Gorgias. Amazing App and Highly recommend it!
very good App, Service and Support-Team
Thank you so much for your feedback, Arktisquelle! We really appreciate you taking the time to share your satisfaction with our helpdesk, and we are glad to hear our service ...
Never miss customer correspondence again. Best service, fast to respond. Would highly recommend them to any store looking for a well-run service that flawlessly integrates with Shopify. Would give them 10 stars if I could.
I always get help when I raise a ticket with them. Great experience. Would recommend to everyone! Good job!