Reviews (703)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its seamless integration with Shopify, centralizing email, social media, and live chat into one platform, enhancing customer service. The user-friendly interface simplifies setup and daily operations, accessible for all technical levels. Its automation features, like macros and ticket routing, are praised for improving efficiency and reducing response times. The cost-effective billing model based on ticket volume is beneficial for businesses with varying ticket needs. The customer support is responsive and professional, effectively addressing inquiries and technical issues. Continuous improvements and new features add value, and the platform is also used for internal workflows across various departments. Educational resources and proactive support are crucial in helping merchants maximize benefits.
Refine
-
By rating
great app! centralizes our support needs all in one place
Been using it for almost 2 weeks now and it's an absolute game-changer. Even if you're just a one-person support team, it can give you multiple wings and save you so much time! Not to mention, they have excellent support as well that's prompt to reply.
Gorgias is an incredibly powerful tool for customer service. I can accomplish in 1 hr what would otherwise take 5 or more. A little bit of a learning curve to get it set up properly but very much worth the effort. Take some time to perfect the macros and automation rules - it will pay off. They also have great support.
Amazing APP, Impecible support. Live chat is always available to help guide you. They have a great onboarding process to help get all of your channels up and running. Plus they are always posting new blogs, guides, and webinars to help further your knowledge and improve efficiency and quality.
What a fantastically useful app!
Seamlessly, and cleverly, integrating, FB messages, email, Shopify and a ton of other platforms, Gorgias is a brilliant app that guides workflow and puts everything in one place.
I'm using Gorgias as a way for my team to communicate and as a customer support tool. But when you consider the possibilities when coupled with Zapier and HTTP integrations, this could be customized to fit the most complex of businesses.
Amazing support too. Worth every penny.
We've used Gorgias for almost two years now and we absolutely love it. The seamless integrations with Shopify and Recharge make solving problems a breeze. This is a must-have app!
The easiest way to have all the interactions with our customers from different platforms in one place, easy to use, very friendly app and the best part is that you can keep track of the communication with them efficiently and fast
Great app to manage our emails and they offer reasonable rates. Plus, the customer service is excellent!
I sent a message asking for help with adding signatures to an integrated email because it wasn't working correctly. Gorgias support answered within a few minutes and helped me figure out the issue. They always respond in a reasonable amount of time and help provide a solution to any issue we have!
Amazing app - so user friendly, everything just so easy to use and figure out. No lags, no downtimes so far, and the Customer Service is superb! Very helpful!