Reviews (703)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless integration with Shopify, centralizing email, social media, and live chat into one platform, enhancing customer service. The user-friendly interface simplifies setup and daily operations, accessible for all technical levels. Its automation features, like macros and ticket routing, are praised for improving efficiency and reducing response times. The cost-effective billing model based on ticket volume is beneficial for businesses with varying ticket needs. The customer support is responsive and professional, effectively addressing inquiries and technical issues. Continuous improvements and new features add value, and the platform is also used for internal workflows across various departments. Educational resources and proactive support are crucial in helping merchants maximize benefits.
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I recommend using Gorgias for every merchant using Shopify! its is so intuitive and gives many tools so that even if your support team doesnt have a lot of experience Gorgias customer care team - from set up to growth is so helpful!!! and the integration is really easy. Our agents team loves using it as well!
Responsive team, with a robust platform that is regularly updated and enhanced. Gorgias has provided the tools and support our business has needed to continously scale up.
Dear Team, we truly appreciate you taking the time to share your impressions about our crew and our platform. We’re truly thrilled to see that we’re making a positive impact. We look forward to having you on board for a long time! 🙏
We use this app for our customer service & warranty departments. Pulling in the customer data and historical order data is a real time saver. Customer support is pretty top notch as well. We had prior experience with another ticket software and Gorgias is just better.
We are a small online store, but would rate Gorgias very highly. The App works great for our small team, making it easy to work together to swiftly resolve customer issues. Customer support has been excellent from Gorgias both with implementation, which we found quite easy and the ongoing support for when we need help. Rules and Macros have saved us loads of time, and the Self Service help desk is a great help too. Before we used a much cheaper app that did not have the functionality, but didnt have the investment. But we have spent more, but saved more time as we grow. We are glad to have made the move.
This is simply music to our ears. It is always a pleasure to learn that our hard work is recognized and appreciated by our customers. 🙏 We are sincerely grateful to you for choosing us in the first place and for sharing your story. Let's keep growing together! 💛 #TAPPHeroes
Gorgias is super easy to use and their support is even better! Milan K just helped me with the quickness and explained everything thoroughly. We LOVE Gorgias and you will too! Keep it up guys and gals!
Great app! The support from the team is always great. Fast and always friendly. I would recommend this Helpdesk to any team. Small or big.
Amazing APP!!!! I would recommend this app to ANY TEAM, the support from the team is really great!!!
We have been using Gorgias for close to a year now, and it has been such a great addition to our daily operations. We have been able to build out an entirely new team dedicated to Guest support, using Gorgias as our centralized point of contact. Very user friendly, easy to integrate and install other software that your business uses, and I am very impressed by how much the Gorgias team listen to feedback and take action to always improve their product so that it serves their customers best. Every agent has been beyond helpful, and the ability to book 30 minute consult calls and attend townhall meetings makes you feel valued and supported at all times.
Our support team could not be happier with switching to Gorgias. Not only is it a helpdesk but it also incorporated social media, where most of our customers live. The integration with Shopify makes looking at orders seamless. Setting up the rules can take time, but Chloe, the head of customer success, has literally held our hand through all of it. We would not have survived the holiday rush without Gorgias.
Life changing app! We save roughly 4 hours per day now using macros that they helped us create. A bit of time was spent slowly trying it out but I absolutely love it! We use it for email, facebook, & Instagram