Reviews (716)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for centralizing customer service communications across multiple channels, including email, chat, and social media. They praise its integration with Shopify, automation, macros, and ticket management features for boosting productivity and response times. The intuitive interface and responsive support team further enhance user satisfaction. Regular updates improve its reliability, making it a valuable tool for customer service management.
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A great solution for the multiple ways for the different ways customers communicate with our store.
Previously the setup was opening multiple different apps and URLS which was hard to keep track of with the multiple members of team unsure who has done what.
With Gorgias we have only 1 inbox now for our emails, chats, socials, Trustpilot and we can be sure all communication is answered efficiently ...
🌟 Thank you for your glowing review! 🌟
A single place that covers all your channels, automation features, and personalized support is what we're all about, and we're ...
Extremely happy that we switched to Gorgias. As a customer service manager, I can say with confidence that Gorgias has amazing customer service. Besides that though, it actually is a great platform with amazing easy-to-use tools. It's been a much better experience with Gorgias than any other platform we've tried. Very customizable, and if you need help setting up your tools, you can book a call ...
support team is awesome! always helpful, Gorgias makes everything easier! highly recommend, always get an answer with questions within minutes!
Friendly, professional and efficient services all the time! Very satisfied with Gorgias and would recommend.
The Gorgias team as been A1 helping us identifying an issue and solving it. I could not have hoped for a better experience! Strongly recommend!
Gorgias has revolutionized the way we approach our customer support. The macros and tagging system has made it easy for us to respond and track data accordingly.
Their team is always willing to help out with integrations. All of our software plays nicely with gorgias which helps us get inquiries done with speed.
The aircall integration is my favorite. This helps handle voicemails right from our ...
Great support, always kind and to the point. They are very responsive and help out with every question you throw at them.
Gorgias has streamlined our customer service responses. Their customer service team has always been very receptive to requests and helping me find solutions.
I really love this app to communicate with our customers, it makes for everything being connected ,so that I spend less time looking for their orders and more time helping them with the issue at hand. I wish there were some way to have internal notes as an option, all in one place maybe on the right-hand side at the top so that all you have to do is click a button and see everything that was ...
Everyone has been so helpful with questions when we made the switch over to Gorgias and the platform is really intuitive and easy to use. So many time-saving measures to increase efficiency within the app as well.