Reviews (712)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

June 2, 2020

Was juggling between Gorgias and Zendesk for customer service app. Went with Gorgias because it integrates seamlessly with shopify with all order information on the single page. No longer need to alt tab different windows to find information such as tracking numbers.

We have integrated chat, messenger, facebook posts, IG posts as well which is awesome. Saving you a lot of time!

I would give it a ...

Bobble Strength
United States
5 months using the app
July 2, 2020

I have just started using this app. The chat responses are quick and extremely helpful. Looking forward to exploring all the features.

Richlook
India
4 months using the app
January 23, 2024

At this point in time, I would say that their current rating of 4.3 (I'm giving 4 as the closest figure IMHO) is fairly indicative of where they're at -- for a TL;DR, you can look at all their 5 stars which highlight all the pros, to which I agree that Gorgias from an engineering perspective - is a pretty damn good E-commerce omnichannel helpdesk platform. In my lifetime of using Desk.com ( ...

Comfort Works Global Pte Ltd
Singapore
3 months using the app
Gorgias Inc. replied January 26, 2024

Hi, Team at Comfort Works!
Thank you for your honest and constructive feedback. 🙏🏼
We're thrilled you find value in Gorgias and appreciate your insights on areas for ...

April 22, 2020

Gorgias is great to help streamline our customers service needs. I am a bit of a novice so still getting the hang of it but their support team is always available via chat or for a call to help with any questions I may have

republicandogs
United States
2 months using the app
July 3, 2020

We are so happy to have found Gorgias! The user interface is easy to use and we have saved so much time responding to customer service inquiries using this app rather than just the GMail we had been using. The support is friendly and quick to respond, and we have experienced no issues with the software since we started using it. There are a couple things we would love to see as this platform ...

Bread SRSLY
United States
About 1 month using the app
January 22, 2021

So far so good, we are fledgling users of the system with our new Shopify store. Support helpdesk is always on the case - great service. However some of zee translations in zee system are a leetle bit French.

Care Fundraising Supplies
United Kingdom
About 1 month using the app
August 7, 2023

If you know how to navigate this enough, it will be a treasure specially with the price :) I just hope there will be live chats in whatever plans you have

Genius Games
United States
About 1 month using the app
Gorgias Inc. replied August 9, 2023

Thank you for your feedback, Team. 🙏

It's truly great to hear that you're pleased with us. Your suggestions are vital to us, as they allow us to further improve your journey. ...

December 31, 2019

Nikola Dimic provided excellent support yesterday!! But it can be difficult to get a hold of the customer success or live chat help sometimes

Balance Athletica
United States
22 days using the app
June 3, 2020

Werkt super makkelijk! Je krijgt snelle reactie vanuit de klantenservice van Gorgias bij een probleem. We werken met meerdere webshops samen via dit platform. Intergratie met ander social platform heel handig! De app verbeterd zich elke keer weer!

Your Painting World
Netherlands
12 days using the app
December 21, 2017

We've only had it for week, but looking good so far; definitely great to keep customer service separate from inter-office mail and organized going into the holidays with office closure. Only suggestion would be to create a cleaner, streamlined interface (especially where customer info is displayed on right side of conversation) with less "comic-y" font and have everything justified to the margins ...

Jenny Bird Canada
Canada
6 days using the app