Reviews (712)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

March 27, 2024

Gorgias is a very complete platform. We are in the first steps to get the mas from it, but they are always ready to help.

Renzo's Vitamins
United States
8 months using the app
Gorgias Inc. replied March 29, 2024

Thank you for your feedback, Team!

We're pleased to know that you find Gorgias to be a comprehensive platform. We're here to support you every step of the way as you explore ...

March 25, 2024

The support from gorgias was very patient and friendly and helpful.

Skincerely Yours
Germany
About 2 years using the app
Gorgias Inc. replied March 28, 2024

Thank you so much for taking the time to share your positive experience with Gorgias!

Delivering excellent customer service is at the core of what we do, and it's incredibly ...

June 4, 2024

The Gorgias Support was amazing! Specifically the help of Magda, she was very professional and patient!

NotLabeled
United States
7 months using the app
Gorgias Inc. replied June 9, 2024

Dear NotLabeled Team,

Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with our support team, and especially with Magda ...

May 29, 2024

The app was great

C-IN2 New York
United States
About 3 years using the app
Gorgias Inc. replied May 31, 2024

Thank you so much for your kind words!, C-IN2! 😻 We're thrilled to hear that you found Gorgias to be great. Your feedback means a lot to us and motivates our team to keep ...

April 4, 2024

So grateful for the quick and responsive support team at Gorgias!

Pink Stork
United States
About 3 years using the app
Gorgias Inc. replied April 6, 2024

We're delighted to hear that you've had a positive experience with our Support Team!

Providing prompt and helpful assistance is a top priority for us at Gorgias. Thank you ...

September 5, 2017

Easy and super powerful saving us tons of time everyday vs Zendesk. Great support too

Kong Coolers
United States
Over 7 years using the app
April 13, 2020

Gorgias has been super easy to use and integrate with our shopify store. You can easily update customers orders within the platform seamlessly, not having to do any back and forth in shopify.

Dripkit
United States
Almost 7 years using the app
March 26, 2018

Our team loves Gorgias. It has completely changed and streamlined our customer service process, and their customer support team is great. Many of the tweaks and feature requests we've made in the last several weeks of using the app have already been made.

Naturallclub2
United States
Over 6 years using the app
Edited November 3, 2017

We are really happy with Gorgias as it solves a major problem for us. We have 2 shopping carts in Shopify and setting up two more. We have email, live chat, Facebook and our recurring order app. You can just imagine how chaotic is was for our 2 customer service team members to open multiple stores and carts to help customers. While one was working on emails and the other taking calls they were ...

Invigor8diet
United States
Over 6 years using the app
July 2, 2018

Currently using Gorgias and really happy with it's integration into our current business! Super easy to use and the customer service team have been great when we have needed them. Would reccomend to others!

Thelittlehomie Au
Australia
Over 6 years using the app