Reviews (558)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining customer service, praising its AI features and seamless Shopify integration. Its user-friendly interface supports multi-channel communication, including emails, chats, and social media, all from one platform. Key features like automations, macros, and Shopify data integration next to customer messages are particularly valued. The responsive customer support team is also frequently commended for enhancing the onboarding experience.
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stay away. nothing works - waste of time! support is horrible!
Thank you for your feedback, Titan! We’re truly sorry to hear about your experience. We value your input and are committed to making things right. Our team has reached out to you via email with a solution and to offer further assistance. We hope to have the opportunity to turn your experience around.
I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.
Edit: I had a feeling that this was an isolated case, but they reached out to me, and I was immediately put on the right track. I appreciate that Gorgias really pays attention to its customer base, and I'm happy with the results.
Hello, Team.
We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.
The support you received certainly does not reflect the standard of service we strive to provide.
We understand your concerns and want to ensure you receive the assistance you need. We have offered a call to help resolve your setup questions more effectively. Please let us know about a convenient time in your response to our email, and we will ensure one of our Senior Support Specialists is available to assist you promptly.
Your feedback is invaluable, and we are committed to improving our support services. We appreciate your patience and the opportunity to make things right.
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Updated:
Dear Team,
We're couldn't express how grateful we are to see that you came back and updated your review. We're simply beyond thrilled to learn that our team was able to address your concerns promptly and effectively. At Gorgias, we pride ourselves on our commitment to our customers, and it's wonderful to know that our efforts have made a positive impact on your experience.
We truly appreciate your kind words and are delighted that you're happy with the results. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! 🙏
Super happy with Gorgias. The best customer service app for Shopify with easy integrations. The support is great with fast responses and loads of help and resources. Looking forward to implement more AI features.
Hi, Team!
Thank you so much for your wonderful review! 🌟
We're beyond thrilled to hear that you're super-happy with Gorgias, and find it to be the best customer service app for Shopify.
It's fantastic to know that you appreciate our easy integrations, fast responses, and the abundance of help and resources available. We're also looking forward to helping you implement more AI features to further enhance your experience.
Thanks again for your support! 🙏
If you are a by the hour worker who never leaves their desktop computer then maybe its a decent app but if you are on the go and work virtually from your phone at times then it is the absolute worst, the app has a 1.7 star rating in the apple store's website. Good if you never use a tablet of phone, stay away from if you plan to use the mobile version. I complained about it multiple times and they did nothing, the app got worse when I upgraded my phone.
Hello, Rouge Care Team.
Thank you for sharing your feedback with us. We sincerely regret to know about the inconvenience you've experienced with our mobile app. We fully understand how important it is for our app to function seamlessly, especially for users who work on the go.
We take your concerns seriously and are committed to improving the mobile experience. We’d also like to assure you that we are actively working on updates to address the issues you've mentioned. Please rest assured that our Development Team is actively working on updates and improvements to ensure a better user experience.
We're truly grateful for your patience and understanding, and for giving us the opportunity to improve. We hope to regain your trust and provide an app experience that meets your needs.
Im leaving for something more professional.
- The phone app doesn't work and is seriously lacking basic feature
- The phone app is full of bugs.
- The App is also buggy as hell.
- Every time you send a message it closes it. causing a new "Billable Ticket" to be created. Which they then charge you for
- Their Customer service is terrible.
- When they update there application is changes your settings which for me caused billable tickets to be created. Which they then charge you for
These guys are the kings of "Extra charges" they update there application to get more money out of you without mentioning. ive had to be on my toes this last year just to stop them form taking all my money.
Ive had enough of this. I gave these guys a chance but they just too unprofessional. I would highly avoid these unless you fancy just giving all your money to them
Hey there Rocksolid Audio team,
We really appreciate the feedback for both the mobile app, our support, and especially for our billing - it's our goal to always support your business needs with the plan and add-ons you choose, so we'd be happy to review your usage of Gorgias and give some recommendations!
Regarding the mobile app, we're really excited regarding the improvements our developers have planned for this year, and we'd be happy to hear your feedback regarding it after.
We have reached out to you via email to organize some additional support and help find the best way forward - we're happy to help turn this around for you!
There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.
Hi Sheath Underwear Team! 👋🏻
Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟
We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻
ALWAYS timely and helpful customer service. I can't fault Gorgias, their features, developments, and customer experience.
Hey, Mr Pool Man Amazing Team!
We are truly committed to delivering the best possible experience, and your feedback is the testimony that we're doing a pretty great job.
On behalf of everyone here at Gorgias, we would like to thank you for your more than kind words! 🌟
Marijana was courteous and professional. She responded with detail and explained things in a way I could understand! I very much appreciate excellent service!
Hi Primal Kitchen Team,
Thank you so much for taking the time to share your lovely feedback about your experience with us! 🌟
Your kind words warm our hearts and brighten our day! We are thrilled to hear that Marijana provided courteous and professional service, going the extra mile to ensure you felt well-informed and at ease. It's our mission to deliver excellence, and it brings us immense joy to know that we succeeded in meeting your expectations. 🍀
I am enjoying Gorgias and all of the additional features they offer. It's really refreshing to have someone in your corner from the platforms side. Jack is a great account manager and I truly appreciate all the help he provides.
Additionally, customer support is great and quick.
Nothing negative to say, the ride has been very pleasant so far!
We are so glad to hear that Gorgias is exactly what you need. Jack is a terrific associate, and we are blessed to have him, so we will make sure to share your appraisal with him. Thank you for the 5-star review, and always count on us to put you first! 🙏
Great support from Emilija, super friendly and so helpful!
Absolutely always feel supported by Gorgias
Hi, CafePod Family!
Our Emilija is a true 🌟, and we couldn't be happier to know that she provided you with great support and that you always feel supported by Gorgias. Our team works hard to ensure a friendly and helpful experience for our customers, and it's wonderful to know we are meeting that goal for you.
If you ever need further assistance, we'll be just one message away. 🙏