Reviews (705)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and efficient customer inquiry management, particularly praising its robust features like intuitive automation, macros, and a centralized communication system. The app is user-friendly with a straightforward setup and is responsive to feedback through regular updates. Support is frequently highlighted as professional and responsive, significantly enhancing customer service capabilities and operational efficiency.
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support team is awesome! always helpful, Gorgias makes everything easier! highly recommend, always get an answer with questions within minutes!
This app is amazing! We have been struggling trying to keep up with increased support emails and this app seamlessly integrated with our Shopify instance and allows us to automate a lot of our support responses.
We were also able to integrate our Facebook and chat support which has decreased the amount of time that our technicians must spend answering calls as well as decreased the number of applications that needed to be used to respond to everyone.
The support from the developers has been top notch and have taken our suggestions and work to implement them.
Amazing app! Gorgias = Gorgeous for sure!
Excellent customer service! They have always good answers and solutions on the problem. Very helpful!
Very helpful app and responsive team. Have only used it a couple of times, but to great success so far.
Loving Gorgias so far. The tips and tricks as well as their responsiveness is unmatched.
Hi, Wondery!
Thank you for your kind words! 🙏
We're thrilled to hear that you're enjoying Gorgias and finding the tips and tricks valuable. Our Team is dedicated to providing the best possible service and being responsive to your needs, so we are glad to hear you are enjoying our service so far.
Should you ever require further assistance, we're here to help you make the most of Gorgias. 🙏
I love Gorgias! The opportunities to automate and customize your workflows are endless; CX challenges are different everywhere and I love that Gorgias gets that. Djurdjica was super helpful and got back to me right away about my question, too :)
Gorgias helps us organize support emails over our company so that we are not double helping customers to have to forward emails to the right person.
Quick to identify an issue we recently had and implement a fix! Their hardwork, dedication and efficiency is appreciated
Making us proud here, Team. We're truly glad to hear that you've had a great experience and we surely look forward to keep providing you with the highest-quality service in the future. Thank you for your kind words! 🙏
I use Gorgias for my eCommerce Customer Support and love it. Very simple to use and saves me so much time having all of my customer information in one place. Backed by a very friendly and helpful support team. Highly recommend!
We're very grateful for your lovely comments, Team. That's exactly what we're all about and it's a great pleasure hearing that we've managed to achieve it. 🙏
I am currently reworking a tagging system and needed back to back help today. Senka Korac gave thoughtful and expanded answers as well took the time to troubleshoot all possible avenues for future issues.