Reviews (705)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and efficient customer inquiry management, particularly praising its robust features like intuitive automation, macros, and a centralized communication system. The app is user-friendly with a straightforward setup and is responsive to feedback through regular updates. Support is frequently highlighted as professional and responsive, significantly enhancing customer service capabilities and operational efficiency.
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There is a lot zto learn about Gorgias but the team is always very helpful and gives you a fast response to your issues. The App is very unserfriendly.
Game changing app that restores my faith in innovation that actually works. I was contemplating hiring additional full time customer service agents until I found this app. Not only has it improved our service levels, but our time to resolution has improved by 65%.
One of the main differences with this app is the support from onboarding, to ad hoc requests, and customized support. In particular Richard and Chloe have been amazing and incredibly accessible whenever we needed help. Richard in particular has proven that applications are useless without the right penchant for support services which he has clearly mastered.
Kudos to the Gorgias team!
JSC
Great product. Looking forward to their mobile app evolution!
Awesome app, all the recommendations. Customer support is great which is the most important thing with these kinds of apps
Very helpful and responsive! They are able to help with your questions quickly and even provide video tutorials.
Gorgias is a user-friendly tool with extensive customization options. It has significantly improved my customer service efficiency. The Gorgias support team is highly responsive, and the automation features are valuable.
We adore hearing that - what more could we ask for?
We'll do our best to keep up that way and raise the bar even higher. With us, you're always in a win-win situation - an amazing platform with a Support Team always ready to help.
Thanks so much for the shout-out, we truly appreciate it. 🙏
I love this support desk software. Very simple to use and their support is great. I would recommend this to anyone looking for a way to manage tickets for their business.
This has made such a difference to our customer service, and the Gorgias team are always on hand to reply to any messages and provide help where needed.
Great so far! Integrations are easy to set up and lots of good functionality to reduce number of repetitive tasks.
Nikola was very helpful and prompt with helping resolve my question. Amazing service, thank you so much.