Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient customer support features, including a ticketing system, Help Center, Quick Replies, and customer history view. It's suitable for all business sizes and offers automation with Rules and Macros. The app's support team is highly responsive and knowledgeable. It integrates with multiple platforms for easier management of customer support and social media tickets. However, some find the pricing steep for small businesses due to the ticket limit on the starter tier. Despite occasional technical issues, the support team is generally effective in resolving them.

May 22, 2023

Great customer service and onboarding process. If there aren't any direct integrations they'll generally help you create a system that solves the issue.

OddBird Co.
United States
3 months using the app
Gorgias Inc replied May 24, 2023

Dear Team,

We highly appreciate you taking the time to share the details of your recent experience with us. We couldn't possibly be prouder of all our Teams here at Gorgias. If you need us at any point, our amazing Support Team will be here 24/7 for you, always ready to save the day. 🙏

November 16, 2022

Emilija is super super helpful and stayed around all day to try and work on the issue I was having! Amazing service.

United Kingdom
9 days using the app
July 13, 2023

Gorgias is a user-friendly tool with extensive customization options. It has significantly improved my customer service efficiency. The Gorgias support team is highly responsive, and the automation features are valuable.

Stonebridge Imports
3 months using the app
Gorgias Inc replied July 18, 2023

We adore hearing that - what more could we ask for?

We'll do our best to keep up that way and raise the bar even higher. With us, you're always in a win-win situation - an amazing platform with a Support Team always ready to help.

Thanks so much for the shout-out, we truly appreciate it. 🙏

March 31, 2023

Brilliant platform. Easy to use. Customer support is outstanding. Would highly recommend for any ecommerce brand needing an easy way to manage customer support and social media tickets

United Kingdom
About 2 months using the app
Gorgias Inc replied April 3, 2023

Thank you for your kind words! 🙏 It’s a pure joy to know that you sincerely love Gorgias. We’d like to make sure that you remain satisfied, so if there’s anything that we would be able to assist you with, you know where to find us. 🤗

October 30, 2022

Gorgias is easily the industry leader and best choice. They are an innovative company with phenomenal support and product development standards. As a user, you will feel more like a partner. They are constantly putting the work to build the best tools to meet your needs. We use Gorgias with Shopify and it is by far the top live chat and support tool in the industry for startups all the way to enterprise. Alfred N Head of Operations Shikohin Inc.

United States
5 months using the app
August 22, 2023

I am absolutely thrilled to give a 5- star review to this exceptional service provider. Their product quality as well as customer service is outstanding. I can confidently say that this service provider has won me over as a loyal customer.

Ombisi - The Gadget Store
3 months using the app
Gorgias Inc replied August 24, 2023

Oh, my! What more can one ask for? 😆

Team, thanks so much - we're happy to hear that you've had such an amazing ride with us. That's what we're all about and it's a true pleasure that you've recognized that.

We're sending you a lot of virtual hugs! 🤗

Edited April 10, 2023

I contact them whenever I have any questions and they always explain things kindly and in detail. I have received a lot of help in using the Gorgias site.

United States
Almost 2 years using the app
Gorgias Inc replied April 10, 2023

Thank you for sharing your impressions, Team! 🙏 It’s surely amazing to hear that you’re happy with us. We'll always have your back, so if there’s anything we can do to make your experience even better, please feel free to let us know. Thank you! 🤗

May 19, 2023

Fast and accurate and very user-friendly. What more can you wish for? At a very democratic price also!

Robi Water
2 months using the app
Gorgias Inc replied May 19, 2023

We simply couldn't agree more, Robi! ⭐️ We're always keen to innovate our service to meet our customers' needs. Thank you for this excellent summary of our daily goals. 🙏

May 9, 2023

All my questions were answered promptly. I appreciate the time they took to help me work out the best solution for my business.

Chloé and Amélie
11 months using the app
Gorgias Inc replied May 18, 2023

Hi, Team! Thanks a bunch for posting your review. Your feedback is vital to us as we’re always looking for ways to improve the service we provide. We'll definitely keep up the good work! 🙏

July 26, 2023

Marijana was courteous and professional. She responded with detail and explained things in a way I could understand! I very much appreciate excellent service!

Primal Kitchen
United States
Over 4 years using the app
Gorgias Inc replied July 28, 2023

Hi Primal Kitchen Team,
Thank you so much for taking the time to share your lovely feedback about your experience with us! 🌟
Your kind words warm our hearts and brighten our day! We are thrilled to hear that Marijana provided courteous and professional service, going the extra mile to ensure you felt well-informed and at ease. It's our mission to deliver excellence, and it brings us immense joy to know that we succeeded in meeting your expectations. 🍀