Reviews (698)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this comprehensive helpdesk platform for its seamless Shopify integration, user-friendly interface, and customizable features. It's praised for handling changes in ticket volume and support team size efficiently. Key features include intuitive automations, macros, and merging capabilities that enhance customer support and internal workflows. Merchants also value the real-time feedback on support performance and the opportunity to suggest improvements. The customer service is commended for quick responses and helpful tips. The app's native VOIP solution that integrates SMS cleanly is also appreciated, showing its commitment to evolving customer support needs.
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terrible customer support! nobody answers!!!
it is not working properly and it's been a week and I am yet to get any help at all!!!
Dear, Team.
We highly appreciate you taking the time to share your thoughts. We truly understand your concerns and sincerely regret to learn about the inconvenience the delay in addressing your query has caused.
Please rest assured that we are actively working on resolving the issue you're experiencing. Our team is dedicated to providing you with the assistance you need, and we appreciate your patience during this time.
Thank you once again for bringing this to our attention. We're deeply committed to ensuring your satisfaction moving forward.
Nikola helped me with fixing rules in Gorgias. Thank you.
Hi Ela & Earth! You're so kind! 🫶🏻
Happy to hear that you are satisfied with your support experience!
If you need further assistance, we're one message away.
Stellar platform. Always lightning fast replies from support. New feature roll outs are on point and provide continuous value.
Been a customer for 3 years with no plans of changing. Simply put we're huge fans.
Thanks a million for the stellar feedback! 🌟 Thrilled to have you with us for 3 amazing years! 🚀 Your support means the world to us! Rest assured, we're cooking up even more goodies to keep boosting that value for you! ✨
Genuinely got no idea what we would do without Gorgias. We don't just use it for customer support and sales - we've even piggybacked onto it's ticketing system for internal workflows so staff aren't jumping between lots of different pieces of software.
We looked at a lot of solutions this time last year and Gorgias was the only one that really had everything we wanted. 12 months on and we only plan on using it more heavily in more areas of our business.
The only pointers I would give the staff here would be a) improve your search functionality! It's shocking! I'm saying this lightheartedly but I sometimes can't believe how hard it is to find an old ticket. b) We are heavy phone users and would like access to some of the phone events as triggers in some of the automation workflows.
Thanks to the Gorgias team anyway. We're building an amazing business on top of you.
Major kudos to our Gorgias Fam! 🌟
Thanks a bunch for your glowing review and for providing invaluable feedback - noted! We're so stoked we could swoop in and save the day when you needed us most.
We can now only wish you at least another year (or more) of the same, and see you on the next renewal date. 😉
**** MISLEADING ****
Firstly, I gave this app 1 star because I am sure it is a great app with loads of features although I did not set it up completely.
The reason being that you should CHECK YOUR SUBSCRIPTION whilst on the FREE TRIAL before you set it up. They give you all features which is about $360 USD a month ($550 AUD) aprox. Then when you want to get off the free trial and opt in for the $10 USD a month, all you get is 50 tickets. Everything else is an addon and costs $$. Please live chat them first before setting it up to confirm the features and not waste your time.
Hi Stoned Hilda!
We appreciate your feedback and want to ensure that all our users have a positive experience. We genuinely regret to learn about any confusion or inconvenience you experienced with our subscription model.
While we understand that navigating subscription plans and features can sometimes be challenging, we strive to provide transparent information about our subscription plans and features, which can also be seen on our Pricing Page -> https://www.gorgias.com/pricing.
Nevertheless, if you have any specific suggestions or any further questions about our pricing structure, don't hesitate to reach out to our support team. Please rest assured that we're here to help and make sure you get the most out of our app.
Thank you again for taking the time to share your thoughts with us!🙏🏼
Joanna was super helpful!
Thank you so much for your kind words, NuFACE!
We're thrilled to hear about your positive experience with our team. 😍 Your support means a lot to us!
If you ever need assistance again, we're just a message away! 📧
We're a small company with only two CS agents. We've been on Gorgias for a few years now and recently switched our Voice service to their native VOIP solution, switching AWAY from Aircall. It was a great decision. Aircall was very difficult to work with, prone to hacking, and had pretty bad overall service. Gorgias has been great. Not only is the voice solution easier to use, but it also integrates SMS very cleanly, and Gorgias customer service is fantastic. Their porting team got our numbers ported over within mere days. Two thumbs up.
We're so chuffed to hear that you find our service to be worthy of these shiny 5 stars from the very start. 🙏 Thanks a bunch for taking the time to post a review about the experience you've had with us so far. We'll do our best to continue to provide you with the same level of service and raise the bar even higher. ⭐️
P.S. Your Gorgias Crew is sending lots of love to your Fabulous Duo! 💛
Our company have utilised Gorgias for almost 3 years now. Our team have been loving Gorgias. Their customer support team have provided us with wonderful support and advise. Even when system has some trouble, the Gorgias team provides us with constant update and ensures that our issue is being resolved.
Will recommend Gorgias for their awesome service, system and intuitive app that make the customer service team life a blissful one :)
What to say... This is simply 🎶 to our ears.
Sharing your Gorgias journey with the world is invaluable to us and we'll be making sure to live up to your expectations at all times.
We sincerely look forward to having you onboard for many years to come. 💛
Gorgias didn’t work for us in terms of pricing structure. It quickly became way more expensive than competitors offering a similar set of features and so we requested a cancellation of the service in September. Unfortunately that cancellation was not actioned and it wasn’t until December that we noticed Gorgias had been continuing to charge us. They refunded us once we reached out regarding this. They don’t make it easy to cancel, and you have to ‘request’ it rather than them having a simple ‘cancel button’. Clearly this setup leaves room for error.
Hi Pixie,
We apologize for the challenges you faced with Gorgias, particularly regarding pricing and the cancellation process. Most of the improvements we make come from suggestions and feedback like yours, so thank you so much for sharing your experience.
We genuinely appreciate your honesty and we hope to have the opportunity to improve your experience with us in the future.
We are overall very happy with Gorgias and all the features it offers. The support team is quick and easy to work with and always answers our questions in a timely manner :) There are many features we enjoy about this platform!
That's fantastic to hear, Big Barker Team!
We're more than thrilled to know that you've been having such a great experience with us. Clear explanations and understanding of your queries are our top priority, and it's awesome to hear that we're doing a good job.
If you ever need more assistance, you know where to find us. 🙏