Reviews (705)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and efficient customer inquiry management, particularly praising its robust features like intuitive automation, macros, and a centralized communication system. The app is user-friendly with a straightforward setup and is responsive to feedback through regular updates. Support is frequently highlighted as professional and responsive, significantly enhancing customer service capabilities and operational efficiency.
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I would just like to let you know that I tried literally EVERY helpdesk on the market - spending months and driving my admin crazy changing.
I'm so glad to have found Gorgias which is cheap,simple, uncluttered and by far the BEST thing is the auto answers (macros) with auto Shopify editing. Love it and really suits our small budget (something the others promise but don't deliver)
Great App - Easy to use interface, perfect solution to organise multiple customer channels. Fantastic integration into shopify and has improved our customer service experience. Their own customer support team delivers personal advice quickly. Would recommend.
So far so good! I'm thinking this app will end up paying for itself over and over with the amount of time and hassle saved. In-app chat support is second to none. I'm excited to be on-board with Gorgias!
This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version.
Highly recommended.
Excellent app! Easy to set up and use. Communication with our customers has been significantly improved and it's great to see how our agents are positively progressing month by month. Gorgias customer service is also excellent! There's no question they cannot answer. :) Would definitely recommend the app!
We just recently set-up Gorgias as our CRM. The set-up was easy and the ability to tag tickets makes sorting and viewing our emails incredibly easy. We're looking forward to increasing our efficiency by setting up rules, and macros to auto respond to our customer's most common requests.
This is the best customer service app that I ever used! the price is very high but worth it.
very recommend.!
Received the most amazing help this morning from Ognjen M, all my problems solved and was very patient with me.. can't thank you enough :)
First time user of this sort of app.
Just finding our feet now but the support team at Gorgias have been very willing to assist.
Cycology
Super helpful and responsive. Took about 24 hours to respond to an error I was having. The solution they gave fixed the issue.