Reviews (547)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining customer service, praising its AI features and seamless Shopify integration. Its user-friendly interface supports multi-channel communication, including emails, chats, and social media, all from one platform. Key features like automations, macros, and Shopify data integration next to customer messages are particularly valued. The responsive customer support team is also frequently commended for enhancing the onboarding experience.
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NOT GOOD. They just keep on spamming you with emails. If you don't reply, they continue sending spam - once a week. You add them to spam filter, they use a different mail server and messages go through.
Awful system - too expensive and not useful at all. There are hands full better and much cheaper alternatives out there (who also respect your privacy and don't send unwanted spam).
Hello, Team.
We're sincerely sorry for the inconvenience you've faced. Your experience is important to us, and we're committed to resolving this promptly.
We would like to contact you directly so that we can discuss this matter in more detail. With this said, would you be so kind as to email us at support@gorgias.com, and one of our dedicated Team members will make sure to address all your queries.
Thank you so much in advance.
Their team is extremely responsive and helped me out with multiple issues. Loved dealing with them!
Costumer service has a brain of a 3 year old...
Hello Team.
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and regret that we did not meet your expectations.
We strive to provide the best possible support to all our customers. We would like to understand more about what happened so we can address the issue and improve our service. Please contact us directly at support@gorgias.com so we can discuss your experience and find a way to resolve the situation.
Your satisfaction is our priority, and we appreciate your input as it helps us to improve. Thank you for your understanding and for giving us the opportunity to make things right.
Gorgias was good, albeit limited at first however they have now released an update to the android app which causes it to no longer work. This renders the Gorgias platform useless.
I'd strongly recommend looking for another customer service ticketing option as when raising any faults with Gorgias they are simply ignored.
Hi Sud Express!
Thank you for your 5-star review! We truly appreciate your support! 🙏🏼
Count on our team for any help with your Gorgias platform. ⭐️
Hey Team ViX!
Thank you for your 5-star review! We truly appreciate your support!
You can always count on our team if you need any help! ⭐️
Thank you so much for your 5-star rating, Olyra! 🌟
We truly appreciate your support and are thrilled to hear you're happy with our service. If you ever need anything, we're here for you! 😊
Dear Wild Nutrition Team,
Thank you so much for taking the time to leave these 🌟🌟🌟🌟🌟! We are thrilled to hear that you're enjoying your experience with us.
Your feedback truly brightened our day, and is surely a wonderful motivation for us to continue delivering excellent service. If you have any further feedback or questions, please don't hesitate to reach out to us.
Thank you once again, and have a fantastic day! 🤗
Hi, Upway France!
Thank you so much for taking the time to leave us a 5-star review!
We're thrilled to hear that you had a positive experience with our Team. Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service.
We look forward to having you on board for a long time. 🌟
Dear Veer Team,
Thank you for the 5-star review!
We're delighted to hear that you had a positive experience with us.
If you ever need anything else, feel free to reach out. We sincerely appreciate your support! 🙏