Reviews (713)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.
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Awesome customer service. I was having trouble with getting emails and customer support was amazing, haven't had the chance to do anything else yet but am confident it will perform as it should
Great Customer Service! This is integration is fantastic for Shopify. We were using another application, but have had a better experience and more features with a better cost.
Absolutely fantastic platform. Their support is incredible and the functionality is even better. If you take the time to set up the macros properly, you're in for a great customer service reputation!
Gorgias is the perfect ticketing system for ecom (especially with Shopify users) I love a good tech stack that is all integrated. Great job guys. The FB community is just a great bonus too!
Ognjen Mitrovic has been so supportive to me as a new user on Gorgias. He has been patient with all of my questions and made me feel confident about using the software. I'm grateful to have his guidance!!
Gorgias has been such a great value add to our business. It's so easy to manage communication with our customers and respond back to them in an organized and timely manner.
Support team is great! They respond quickly and they explain the issues comprehensively. They try hard to make it as easy as possible.
Aasif and Richard really went the extra 10 miles when onboarding my company with Gorgias. Like, seriously they went above and beyond to make sure I was satisfied. They showed me things I never imagined possible, concepts I never understood were “a thing”. These guys are the best and Gorgias is going to make our customer service endeavours much easier and more efficient going forward. Don’t think about it, just sign up. Gorgias is the best and Aasif and Richard really know how to satisfy a client.
Great onboarding experience and support. This app saves us a ton of time by integrating directly with shopify and all of our other channels. I love it.
Big fan of Gorgias. Great product for a fraction of the price of Zendesk and Kustomer. Their support is super responsive, as well.