Reviews (707)

Overall rating
4.3
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and the consolidation of multiple customer service channels into one platform, enhancing efficiency. They value the cost-effective billing based on ticket volume and features like automation and ticket merging that boost productivity. The user-friendly interface and robust tools for managing emails, chats, and social media are highlighted, alongside responsive and knowledgeable customer support.

February 22, 2024

Upway France
France
Over 2 years using the app
Gorgias Inc. replied February 24, 2024

Hi, Upway France!

Thank you so much for taking the time to leave us a 5-star review!

We're thrilled to hear that you had a positive experience with our Team. Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service.

We look forward to having you on board for a long time. 🌟

March 19, 2024

Veer
United States
About 1 year using the app
Gorgias Inc. replied March 21, 2024

Dear Veer Team,

Thank you for the 5-star review!

We're delighted to hear that you had a positive experience with us.

If you ever need anything else, feel free to reach out. We sincerely appreciate your support! 🙏

April 19, 2024

Packraft Europe
Austria
2 months using the app
Gorgias Inc. replied April 22, 2024

Thank you so much for your glowing review! ✨

We truly appreciate your support and are delighted to know you had a great experience.

Looking forward to having you on board for a long time!

February 23, 2024

VitaOn Bulgaria
Bulgaria
3 months using the app
Gorgias Inc. replied February 24, 2024

Hey, VitaOn Team!

Thanks a bunch for leaving a positive review! 🌟

It's incredibly rewarding to know that we could make a positive impact. Gorgias Team works hard to ensure the best possible service, and we're thrilled that it resonated with you. If there's anything specific you loved about your experience, we'd love to hear more.

We truly appreciate your support and look forward to serving you in the future. 🙏

March 13, 2024

Bryan's Gifting Company
United States
2 months using the app
Gorgias Inc. replied March 15, 2024

Thank you very much for reviewing us, Bryan's Gifting! 🫶🏻

March 15, 2024

AnywhereCam
United States
24 days using the app
Gorgias Inc. replied March 18, 2024

Thank you so much for taking the time to leave us such a glowing 5-star review! We're happy that you had a positive experience with us! 🙂

February 23, 2024

Highland Tactical
United States
14 days using the app
Gorgias Inc. replied February 25, 2024

Dear Highland Tactical,

Thank you so much for taking the time to leave us a stellar 5-star review!

Your feedback means a lot to us, and it motivates our team to continue delivering excellence. We appreciate your support and are delighted to have you as a valued client.

If there's anything in particular that you like, or if you have any suggestions for improvement, we'd love to learn more about it.

Thank you for choosing Gorgias! 🤗

November 15, 2023

Sun Home Saunas
United States
21 days using the app
Gorgias Inc. replied November 17, 2023

5 stars speak louder than words!

We truly appreciate your feedback and look forward to providing excellent service in the future as well. 😊🌟