Reviews (712)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

November 14, 2023

They just won't stop sending spam emails. We asked multiple times to stop but still they continue. Don't know how they manage to get through the spam filter that I set up monthly to bnlock their email but they do. Bravo!

We tried using it and that is what we found:

1) Very expensive compare to available free or less expensive apps on the market
2) They don't take privacy seriously. The privacy ...

Steel Vintage Bikes
Germany
20 minutes using the app
Gorgias Inc. replied November 16, 2023

Hi Steel Vintage Bikes!
We genuinely apologize for any frustration caused by the spam emails. We've swiftly unsubscribed you and are actively addressing this issue to prevent ...

January 8, 2024

NOT GOOD. They just keep on spamming you with emails. If you don't reply, they continue sending spam - once a week. You add them to spam filter, they use a different mail server and messages go through.

Awful system - too expensive and not useful at all. There are hands full better and much cheaper alternatives out there (who also respect your privacy and don't send unwanted spam).

VeloBird
Germany
4 minutes using the app
Gorgias Inc. replied January 10, 2024

Hello, Team.

We're sincerely sorry for the inconvenience you've faced. Your experience is important to us, and we're committed to resolving this promptly.

We would like to ...