Reviews (698)

Overall rating
4.4
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this comprehensive helpdesk platform for its seamless Shopify integration, user-friendly interface, and customizable features. It's praised for handling changes in ticket volume and support team size efficiently. Key features include intuitive automations, macros, and merging capabilities that enhance customer support and internal workflows. Merchants also value the real-time feedback on support performance and the opportunity to suggest improvements. The customer service is commended for quick responses and helpful tips. The app's native VOIP solution that integrates SMS cleanly is also appreciated, showing its commitment to evolving customer support needs.

April 19, 2024

Packraft Europe
Austria
2 months using the app
Gorgias Inc. replied April 22, 2024

Thank you so much for your glowing review! ✨

We truly appreciate your support and are delighted to know you had a great experience.

Looking forward to having you on board for a long time!

February 26, 2024

Wild Nutrition® Ltd
United Kingdom
Over 3 years using the app
Gorgias Inc. replied February 28, 2024

Dear Wild Nutrition Team,

Thank you so much for taking the time to leave these 🌟🌟🌟🌟🌟! We are thrilled to hear that you're enjoying your experience with us.

Your feedback truly brightened our day, and is surely a wonderful motivation for us to continue delivering excellent service. If you have any further feedback or questions, please don't hesitate to reach out to us.

Thank you once again, and have a fantastic day! 🤗

February 22, 2024

Upway France
France
Over 2 years using the app
Gorgias Inc. replied February 24, 2024

Hi, Upway France!

Thank you so much for taking the time to leave us a 5-star review!

We're thrilled to hear that you had a positive experience with our Team. Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service.

We look forward to having you on board for a long time. 🌟

March 13, 2024

Bryan's Gifting Company
United States
2 months using the app
Gorgias Inc. replied March 15, 2024

Thank you very much for reviewing us, Bryan's Gifting! 🫶🏻

March 15, 2024

AnywhereCam
United States
24 days using the app
Gorgias Inc. replied March 18, 2024

Thank you so much for taking the time to leave us such a glowing 5-star review! We're happy that you had a positive experience with us! 🙂

February 23, 2024

VitaOn Bulgaria
Bulgaria
3 months using the app
Gorgias Inc. replied February 24, 2024

Hey, VitaOn Team!

Thanks a bunch for leaving a positive review! 🌟

It's incredibly rewarding to know that we could make a positive impact. Gorgias Team works hard to ensure the best possible service, and we're thrilled that it resonated with you. If there's anything specific you loved about your experience, we'd love to hear more.

We truly appreciate your support and look forward to serving you in the future. 🙏

February 23, 2024

Highland Tactical
United States
14 days using the app
Gorgias Inc. replied February 25, 2024

Dear Highland Tactical,

Thank you so much for taking the time to leave us a stellar 5-star review!

Your feedback means a lot to us, and it motivates our team to continue delivering excellence. We appreciate your support and are delighted to have you as a valued client.

If there's anything in particular that you like, or if you have any suggestions for improvement, we'd love to learn more about it.

Thank you for choosing Gorgias! 🤗

November 15, 2023

Sun Home Saunas
United States
21 days using the app
Gorgias Inc. replied November 17, 2023

5 stars speak louder than words!

We truly appreciate your feedback and look forward to providing excellent service in the future as well. 😊🌟