Reviews (712)

Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, especially for teams with limited capacity. Its Shopify integration and features like automations, macros, and ticket merging enhance efficiency. The customer support is noted for its quick and knowledgeable assistance. Merchants appreciate the app's continuous improvement and responsiveness to feedback.

November 25, 2021

Very useful! A great to help with streamlining our customer service. They are fast in their replies and we like to work with them for the available integrations.
We love that you can link Shopify products directly in your messages, that is a great upsell tool.
The newly added Help Center is also a great and long-awaited feature.

Perfume Lounge
Netherlands
Over 4 years using the app
December 11, 2017

Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty happy about it :)

Yourmood
Switzerland
Over 4 years using the app
May 10, 2017

Gorgias is a revolutionary helpdesk. It has changed the game for our companies support management team.

Hunter Strine
Creators Label, LLC
CEO

Cashnasty
United States
Over 4 years using the app
March 2, 2020

Nikola is very patient and kind with me explaining the things that I need in order to resolve the issue. Excellent service!

Fallenyetnotforgotten
United States
Over 4 years using the app
October 30, 2019

We recently signed up with this app and love it. It's affordable, easy to use, and the customer service is great. Thanks Gorgias!

Wheel House Designs
United States
Over 4 years using the app
November 18, 2019

Gorgias helped us cut our respone time i half and answer our customer much faster ! The Ability to manage all channels in one place is super powerful!

Vastitch
United States
Over 4 years using the app
September 21, 2023

We are overall very happy with Gorgias and all the features it offers. The support team is quick and easy to work with and always answers our questions in a timely manner :) There are many features we enjoy about this platform!

Big Barker
United States
Over 4 years using the app
Gorgias Inc. replied September 27, 2023

That's fantastic to hear, Big Barker Team!

We're more than thrilled to know that you've been having such a great experience with us. Clear explanations and understanding of your queries are our top priority, and it's awesome to hear that we're doing a good job.

If you ever need more assistance, you know where to find us. 🙏

April 14, 2020

This app is something else man. Seriously try it! Customer service is on point! They even gave me 3 months free due to the current virus, to help out our business!

SpineDeck™
United Kingdom
Over 4 years using the app
July 16, 2020

Excellent chat service and easy to set up. The support team was highly communicative. The UI is much more modern looking than our older app.

Bear Mattress
United States
Over 4 years using the app
April 2, 2020

Very simple way to manage customer service. And THEIR customer service is very good. Very responsive. Thanks!

Dubranchet
United States
Over 4 years using the app