Reviews (705)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and efficient customer inquiry management, particularly praising its robust features like intuitive automation, macros, and a centralized communication system. The app is user-friendly with a straightforward setup and is responsive to feedback through regular updates. Support is frequently highlighted as professional and responsive, significantly enhancing customer service capabilities and operational efficiency.
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Been using it for almost 2 weeks now and it's an absolute game-changer. Even if you're just a one-person support team, it can give you multiple wings and save you so much time! Not to mention, they have excellent support as well that's prompt to reply.
Great app to manage our emails and they offer reasonable rates. Plus, the customer service is excellent!
We migrated from ZenDesk to Gorgias and could not be happier. The app is fantastic and support has been prompt and helpful. Keep up the good work!
You simply couldn't have made a better choice! 😉 We're so delighted to know how you feel about Gorgias. Here's to many more years we'll be spending together! 🥂
Amazing app - so user friendly, everything just so easy to use and figure out. No lags, no downtimes so far, and the Customer Service is superb! Very helpful!
I recommend using Gorgias for every merchant using Shopify! its is so intuitive and gives many tools so that even if your support team doesnt have a lot of experience Gorgias customer care team - from set up to growth is so helpful!!! and the integration is really easy. Our agents team loves using it as well!
Responsive team, with a robust platform that is regularly updated and enhanced. Gorgias has provided the tools and support our business has needed to continously scale up.
Dear Team, we truly appreciate you taking the time to share your impressions about our crew and our platform. We’re truly thrilled to see that we’re making a positive impact. We look forward to having you on board for a long time! 🙏
We use this app for our customer service & warranty departments. Pulling in the customer data and historical order data is a real time saver. Customer support is pretty top notch as well. We had prior experience with another ticket software and Gorgias is just better.
We are a small online store, but would rate Gorgias very highly. The App works great for our small team, making it easy to work together to swiftly resolve customer issues. Customer support has been excellent from Gorgias both with implementation, which we found quite easy and the ongoing support for when we need help. Rules and Macros have saved us loads of time, and the Self Service help desk is a great help too. Before we used a much cheaper app that did not have the functionality, but didnt have the investment. But we have spent more, but saved more time as we grow. We are glad to have made the move.
This is simply music to our ears. It is always a pleasure to learn that our hard work is recognized and appreciated by our customers. 🙏 We are sincerely grateful to you for choosing us in the first place and for sharing your story. Let's keep growing together! 💛 #TAPPHeroes
I love Gorgias and the way it makes CX seamless - I've tried multiple other helpdesks and Gorgias has been my absolute fav so far!
Wow, we're absolutely thrilled to hear that you love Gorgias and how it's rocking your customer experience! We totally get that there are many options out there, so it's awesome to be your top pick. Thank you for sharing! 🙌
If you ever want to chat or need anything at all, we're here and ready to help. Keep enjoying Gorgias and that smooth CX flow! 🚀🌟
Nous utilisons Gorgias depuis le début de notre activité. C'est un outil puissant et très bien pensé, soutenu par un service HelpDesk remarquable d'efficacité. Nous le recommandons.