Reviews (716)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service operations through its seamless Shopify integration and efficient management of inquiries across multiple channels. It features user-friendly automations, macros, and ticket merging, streamlining customer interactions from emails and social media. The responsive support team is also praised for providing quick, helpful responses and personalized assistance, significantly boosting customer service efficiency and improving ...
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Love Gorgias, user friendly. I wish the old search was still available. All in all love using Gorgias!
What a pleasure to hear that we are loved that much. Thank you for that! 💜
We'll keep striving to improve in each segment of our service, to keep up with your great ...
Gorgias has been super easy to use and integrate with our shopify store. You can easily update customers orders within the platform seamlessly, not having to do any back and forth in shopify.
Quick response, lots of helpful information and links provided by operator.
Thank you for your kind words, Ourself! 🙏
We're delighted to hear that you found our response quick and the information provided was helpful. We know the importance of having ...
Really great support when needed.
That's just who we are! 💪
And we can surely relate to what you mean when you say "really great support" – clear communication is like a breath of fresh air.
Thank you so much ...
Their support team is always there to help. Can't thank the team enough. Highly recommend Gorgias to any company utilizing Shopify as their helpdesk.
We’re so delighted to hear about your experience! 🎉 What we strive for is to be the best. Thank you so much for sharing your feedback and for choosing us in the first place. ...
We have been with Gorgias for quite some time now and it has really helped streamline all of our Customer Service into one fantastic system. We have remote workers around the United States and it really keeps things organized. The Shopify integration keeps getting better and better. Thanks for all you do!
Gorgias is really great! It works for both of our businesses and there's been very few instances where it's not capable of something I want to do. What really sets Gorgias apart is the team. They have regular extremely helpful webinars, office hours with real, friendly people and I feel like I'm working with a Mom and Pop shop. They do NOT sacrifice customer service in the slightest. Just today, ...
So far we love Gorgias! Its been a easy transition from our old system to this one, the Gorgias Support Team has been amazing and has assisted us in every way possible. Thank you! Update 2020 Still love the service we receive from the support team.
The very few times we've needed help or had an issue, the live chat has been speedy, efficient and resolved our issue handily.
I use Gorgias everyday and it helps me manage my work and tasks so much. The Gorgias Team as super helpful and are always so quick to respond. Highly recommend.
Truly happy to hear that you're satisfied with our service. Thank you for taking the time to review it and post such kind comments about our Team. We're truly proud of their ...