Reviews (716)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service operations through its seamless Shopify integration and efficient management of inquiries across multiple channels. It features user-friendly automations, macros, and ticket merging, streamlining customer interactions from emails and social media. The responsive support team is also praised for providing quick, helpful responses and personalized assistance, significantly boosting customer service efficiency and improving ...
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The response was quick, clear, and supportive. I was given a video, screenshot, and explanation to my question.
Very thorough help. Jovan spent a lot of time looking through everything in order to get a solution to my problem. I would not change a thing and I would use the chat again if I needed to!
Gorgias is a terrific platform for Customer Service. I'm looking forward to the IG DM's integration soon. Gorgias CS Reps are attentive and quick to resolve any integration issues or provide me with any clarifications. The only major problem I had was one the FB Messenger integration didn't work during our Black Friday/Cyber Monday sales.
Gorgias is great! Really helpful CS as well. They have been amazing, especially during COVID19 times.
Live chat really reactive. Answered (politely) both to my questions that already had a solution and the ones that will be passed on to dev team. I'm not yet an expert user but Gorgias seems to be already extremely powerful and will continue to update the app with tons of useful features. Keep going on.
Great service from Ilija Kostic, really helped us solve the issues we had in record time! Great job guys!
The agents I have interacted with were very knowledgeable and quick with their responses to my requests. Thank you!
Thanks a bunch for giving a shout-out to our astounding Support Team! May we continue to provide you with our award-winning service for many years to come. 🤗
Gorgias Customer Service is excellent and their product is super helpful for our customer service agents. Senka answered my questions in a loom video in a timely, super helpful way and we were good to go. Highly recommended.
They always help me instantly - they are in your corner as well.
Thank you Vio for your speedy response and help <3
Yes to this lovely review! 🙏 Thanks a bunch for taking the time to tell us about your experience with Vio! She's truly the best and we’ll make sure to share your kind words ...
Such a great team! Their support agents are quick and helpful, as well as our awesome CSM! I definitely appreciate the town hall meetings and how client-focused the whole team is at Gorgias. They're always eager to hear from their clients and always pushing to make the app better for us.
Dear Clare, it’s super-duper amazing to hear that you love Gorgias! This is simply music to our ears. Please feel free to get in touch whenever you need any assistance. We'll ...