Gorgias: AI, Helpdesk & Chat

Name: Gorgias: AI, Helpdesk & Chat
Brand: Gorgias Inc.
Rating: 4.3 (703 reviews)

Pricing: From $10/month. Free trial available.
Rating: 4.3 (703)
Developer: Gorgias Inc.

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Leading AI-powered conversational commerce platform for brands

Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Helpdesk built for scale: Manage all customer conversations in one unified inbox
Autonomous ticket resolution: AI Agent handles end-to-end support
AI Shopping Assistant: Recommend products and guide shoppers in real time
Unified commerce stack: 100+ integrations to power the full customer journey
Actionable analytics: Turn customer conversations into insights to drive revenue

Popular with stores like yours: Based in United States

Languages

English

Works with

Checkout
Shopify Flow
Shopify Admin
20+ Integrations
Aircall
Attentive
Klaviyo
Recharge
Yotpo

Pricing

Choose the plan that best fits your business.

Starter plan

$10 / month

$0.40 per each additional ticket

Features

3 customer support agents
50 tickets per month included
Live chat

7-day free trial

Basic plan

$60 / month

or $600/year and save 17%

$40 per each additional 100 tickets

Features

Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available

7-day free trial

Pro plan

$360 / month

or $3,600/year and save 17%

$36 per each additional 100 tickets

Features

Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available

7-day free trial

Advanced plan

$900 / month

or $9,000/year and save 17%

$36 per each additional 100 tickets

Features

Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (703)

Overall rating

4.3

Counts per rating level

82% of ratings are 5 stars
576
5% of ratings are 4 stars
34
1% of ratings are 3 stars
9
2% of ratings are 2 stars
11
10% of ratings are 1 stars
73

All reviews

September 2, 2026

We've run customer support for our footwear brand on Gorgias for years. Over the past couple of months we've been building out the AI agent with our CSM, Emely Tapia, and it now resolves a real share of inbound tickets before anyone on our team touches them. Emely has been responsive and hands-on throughout. She works through the specifics with us rather than pointing at help docs. Good product, and the support behind it is what made the setup actually land! Thanks, Emely - you made all the difference!

Inkkas

United States

About 5 years using the app

Gorgias Inc. replied September 4, 2026

We appreciate this amazing review, Team Inkkas! 🫶🏻
Love seeing AI make a real difference for your team, and thank you for the trust you put in it.
We'll be sure to share your kind words with Emely, too.

Thanks for sticking with us all these years, and let's keep the momentum going!

September 1, 2026

An essential, evolving partner for Alessi’s customer experience!

Gorgias is a comprehensive, continuously evolving tool that has transformed our support operations. It has allowed us to automate over 50% of customer inquiries while maintaining an excellent CSAT score.
Working with our Customer Success Manager and the entire Gorgias team is a pleasure—they are proactive, supportive, and dedicated to our success. We are thrilled with the results and excited to keep growing together!

Alessi Spa (EU)

Italy

About 6 years using the app

Gorgias Inc. replied September 4, 2026

Hi Alessi team, thank you for taking the time to share your experience with us! Seeing that you've automated over 50% of your inquiries while keeping CSAT high is exactly the outcome we love to celebrate with you.💪🏼

We appreciate your kind words and are just as excited to keep growing together!

August 27, 2026

Gorgias has become an essential part of our customer service operations at Michael Gabriels, and the support we receive from Roger Pivetta and his team has been truly exceptional.

Roger and his incredible team is responsive, proactive, and genuinely invested in helping our business succeed. When we had issues the team took care of everything right away. What stands out most is that Roger does not simply respond to questions. He listens, follows through, anticipates what we may need next, and makes us feel like we have a true partner supporting our team. Everyone we have worked with at Gorgias has been knowledgeable, helpful, and committed to finding solutions. We are extremely grateful for Roger and the entire Gorgias team. We highly recommend Gorgias to any business looking for a powerful customer service platform backed by people who genuinely care about their clients’ success!

Michael Gabriels

United States

Almost 5 years using the app

Gorgias Inc. replied September 3, 2026

This made our day, thank you! We'll share it with Roger and the team right away. It's a pleasure supporting Michael Gabriels, and we're glad the partnership feels as real to you as it does to us.