Gorgias: AI, Helpdesk & Chat
- Pricing
-
From $10/month. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.3 (703)
- Developer
- Gorgias Inc.
Featured images gallery
Leading AI-powered conversational commerce platform for brands
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
- Helpdesk built for scale: Manage all customer conversations in one unified inbox
- Autonomous ticket resolution: AI Agent handles end-to-end support
- AI Shopping Assistant: Recommend products and guide shoppers in real time
- Unified commerce stack: 100+ integrations to power the full customer journey
- Actionable analytics: Turn customer conversations into insights to drive revenue
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Flow
- Shopify Admin
- 20+ Integrations
- Aircall
- Attentive
- Klaviyo
- Recharge
- Yotpo
Categories
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
Starter plan
$10 / month
$0.40 per each additional ticket
Features
- 3 customer support agents
- 50 tickets per month included
- Live chat
7-day free trial
Basic plan
$60 / month
or $600/year and save 17%
$40 per each additional 100 tickets
Features
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
7-day free trial
Pro plan
$360 / month
or $3,600/year and save 17%
$36 per each additional 100 tickets
Features
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
7-day free trial
Advanced plan
$900 / month
or $9,000/year and save 17%
$36 per each additional 100 tickets
Features
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (703)
Gorgias has been a great addition to our customer service workflow. The AI agent handles a solid chunk of routine inquiries on its own, which has freed up our team to focus on more complex issues. Really happy with how it's performed so far. :)
Love hearing this — the whole point of the AI Agent is to take the repetitive stuff off your team's plate so they can focus on the conversations that actually need a human, so it's great to know that's exactly what's happening for you. Thanks for sharing, and here's to even smoother workflows ahead! 💪🏼
Our small Support Team has started working much closer with our CSM, Emely Tapia, over the last couple of months and we couldn't ask for better guidance! She has been so attentive and helpful with our deep dive into optimization projects, particularly with our AI Agent, as we head into the peak season. Thank you for all you do, Emely!
Thank you so much for taking the time to write this wonderful review! 🫶🏻
We'll be sure to share your kind words with Emely; she'll be thrilled to hear that her guidance has made a real difference for your team.
It's great to know the AI Agent work is setting you up well for peak season, and we're excited to keep building on that momentum together.
We've run customer support for our footwear brand on Gorgias for years. Over the past couple of months we've been building out the AI agent with our CSM, Emely Tapia, and it now resolves a real share of inbound tickets before anyone on our team touches them. Emely has been responsive and hands-on throughout. She works through the specifics with us rather than pointing at help docs. Good product, and the support behind it is what made the setup actually land! Thanks, Emely - you made all the difference!
We appreciate this amazing review, Team Inkkas! 🫶🏻
Love seeing AI make a real difference for your team, and thank you for the trust you put in it.
We'll be sure to share your kind words with Emely, too.
Thanks for sticking with us all these years, and let's keep the momentum going!
Support
App support provided by Gorgias Inc..
Resources
Developer
Launched
March 1, 2017
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store
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Edit customers
Customer data
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View products
Inventory, products, product listings, collections
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Edit orders
Draft orders, order fulfillments, order edits, all order history
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Edit discounts
Discount codes and promotions
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Edit Online Store
Online Store pages, Online Store script tags, theme
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View other data
Product and variant inventory
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