Gorgias ‑ Helpdesk & Live Chat

Gorgias ‑ Helpdesk & Live Chat

From $10/month. 7-day free trial. Additional charges may apply.
Rating (4.3)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States

About this app

Launched

March 1, 2017

Languages

English

Integrates with

Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Fits seamlessly into

Shopify Flow

Unify all support conversations (and related orders) to accelerate growth through happier customers.

Convert more shoppers, and retain them longer, with Gorgias — the revenue-focused customer service platform for fast-growing ecommerce merchants. Centralize every order, every conversation, even social comments and DMs, all in one customer ticket view. Reduce checkout friction with self-service resources that provide instant answers, or use dynamic Macros to auto-fill responses with personalized info. All of this turns your support agents into sales reps for your business, accelerating revenue.

Convert more shoppers, and retain them longer, with Gorgias — the revenue-focused customer service platform for fast-growing ecommerce merchants. Centralize every order, every conversation, even social comments and DMs, all in one customer ticket view. Reduce checkout friction with self-service resources that provide instant answers, or use dynamic Macros to auto-fill responses with personalized info. All of this turns your support agents into sales reps for your business, accelerating revenue. more
  • Prioritize email, chat, voice, SMS, WhatsApp and social comments/DMs in one feed
  • Get full customer context before answering, with order and conversation history
  • View, edit, and cancel Shopify orders without leaving the Gorgias customer view
  • Improve your support: Track team activity and support metrics on live dashboards
  • Instantly answer shopper questions with self-service menus — no agent required

Pricing

7-day free trial

Starter plan

$10/month

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/month

or $600/year and save 17%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/month

or $3,600/year and save 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/month

or $9,000/year and save 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Starter plan

$10/month

$0.40 per each additional ticket

  • 3 customer support agents
  • 50 tickets per month included
  • Live chat

Basic plan

$60/month

or $600/year and save 17%

$40 per each additional 100 tickets

  • Unlimited customer support agents
  • 300 tickets per month included
  • Live chat
  • Customer service
  • Automation add-on available

Pro plan

$360/month

or $3,600/year and save 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 2000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

Advanced plan

$900/month

or $9,000/year and save 17%

$36 per each additional 100 tickets

  • Unlimited customer support agents
  • 5000 tickets included
  • Live chat
  • Customer service
  • Automation add-on available

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

552 reviews

Overall rating
4.3
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
March 23, 2023

I love Gorgias!
The app is perfectly integrated with Shopify, couldn't live without it. And their customer service responds in a few hours (normal you will say for a customer service app x)
Keep it up!

MoEa
France
Gorgias replied March 25, 2023

Reading this wonderful message while enjoying today's first cup of coffee - is there a better way to start a day? 😀 Our Team will be thrilled to read this lovely feedback of yours. Delivering exceptional support is what we're all about, and that'll never change!

March 23, 2023

The agents I have interacted with were very knowledgeable and quick with their responses to my requests. Thank you!

KAGED
United States
Gorgias replied March 25, 2023

Thanks a bunch for giving a shout-out to our astounding Support Team! May we continue to provide you with our award-winning service for many years to come. 🤗

March 23, 2023

Love this app. Great software and customer service. Integrates well with my tech stack (Shopify etc.).

Hiya Health | Essential Super Nutrients for Kids
United States
Gorgias replied March 25, 2023

Dear Team,

It makes us extremely happy to read about your experience with us. Thank you so much for sharing it with everyone! We’ll definitely make sure to keep up the good work so that your journey with us gets even more enjoyable in the future. 🙏

About this app

Launched

March 1, 2017

Languages

English

Integrates with

Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ Integrations

Fits seamlessly into

Shopify Flow

Built by Gorgias

About Gorgias

4.3 average rating

6 years building apps for the Shopify App Store

Support

Send a message

+1 415-429-5934

support@gorgias.com

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