Gorgias: AI, Helpdesk & Chat
- Pricing
-
From $10/month. Free trial available.
- Popular with stores like yours
- Based in United States
- Rating
- 4.2 (636)
- Developer
- Gorgias Inc.
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Leading AI-powered conversational commerce platform for brands
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
- Helpdesk built for scale: Manage all customer conversations in one unified inbox
- Autonomous ticket resolution: AI Agent handles end-to-end support
- AI Shopping Assistant: Recommend products and guide shoppers in real time
- Unified commerce stack: 100+ integrations to power the full customer journey
- Actionable analytics: Turn customer conversations into insights to drive revenue
- Popular with stores like yours
- Based in United States
Languages
English
Works with
- Checkout
- Shopify Flow
- Shopify Admin
- 20+ Integrations
- Aircall
- Attentive
- Klaviyo
- Recharge
- Yotpo
Categories
Real-time messaging
Automated responses
Pricing
Starter plan
$10 / month
$0.40 per each additional ticket
Features
- 3 customer support agents
- 50 tickets per month included
- Live chat
7-day free trial
Basic plan
$60 / month
or $600/year and save 17%
$40 per each additional 100 tickets
Features
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
7-day free trial
Pro plan
$360 / month
or $3,600/year and save 17%
$36 per each additional 100 tickets
Features
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
7-day free trial
Advanced plan
$900 / month
or $9,000/year and save 17%
$36 per each additional 100 tickets
Features
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (636)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants praise this app for enhancing customer support by centralizing communication, reducing response times, and allowing focus on complex issues. The AI Agent and automation efficiently handle routine inquiries, improving customer experiences. Seamless integration with Shopify and various channels is a key strength. The app is easy to use, customizable, and scalable, with a responsive support team, contributing to a positive experience.
Have been using Gorgias for several years now for multiple brands and it had been great! I love the AI agent feature and it has helped us with a lot with productivity and efficiency.
Thank you so much for your continued trust in Gorgias over the years!
It’s fantastic to hear that Gorgias has been supporting multiple brands successfully and helping your team scale customer support more efficiently. We’re especially glad to know that the AI Agent feature is already making a meaningful impact on your productivity and day-to-day operations.
We truly appreciate your support and look forward to continuing to grow alongside your team!
This app has been essential for our business. Ai Agent gets better with time and the overal experience for our customers to "self help" has freed up time for our CX staff to provide more attention on those enquiries that need it. highly recommened.
Thank you so much for the wonderful feedback!
It’s incredibly rewarding to hear that Gorgias has become an essential part of your business and that the AI Agent continues to improve over time for your team. We’re especially glad to hear that enabling more self-service for your customers has freed up valuable time for your CX team to focus on the conversations that need a more personal touch.
Thank you as well for your recommendation and continued trust in Gorgias. We’re excited to keep supporting your growth!
We’ve been using Gorgias for our customer support for the past 7 years and it’s been a great platform for our team. It keeps all of our customer interactions in one place and makes it much easier to stay organized. The AI features are also really helpful for generating responses and speeding things up. Overall, it’s made our workflow smoother and we’d definitely recommend it to other support teams.
Thank you so much for your continued trust over the past 7 years!
We’re thrilled to hear that Gorgias has been a reliable part of your support operations and that it’s helping your team stay organized and efficient. It’s especially great to know the AI features are supporting faster responses and a smoother workflow.
We truly appreciate your recommendation and are grateful to be part of your journey!
Support
App support provided by Gorgias Inc..
Resources
Developer
Launched
March 1, 2017
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store
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Edit customers
Customer data
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View products
Inventory, products, product listings, collections
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Edit orders
Draft orders, order fulfillments, order edits, all order history
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Edit discounts
Discount codes and promotions
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Edit Online Store
Online Store pages, Online Store script tags, theme
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View other data
Product and variant inventory
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